
The Product Experience
The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.
Latest episodes

Aug 9, 2023 • 41min
Navigating the product career ladder — Mirela Mus on The Product Experience
On this week's podcast, we sit down with Mirela Mus, Founder and CPO of Product People, as we unbox the career progression in product management. We decode the vital differences between various product leadership roles, from VPs to Directors and Heads of Product. Listen as Mirela details her incredible journey into product management and discusses how Product People has set themselves apart by focusing wholeheartedly on career opportunities and meeting client needs.Featured Links: Follow Mirela on LinkedIn and Twitter | Product People | 'No Rules Rules: Netflix and the Culture of Reinvention' book by Reed Hastings and Erin Meyer | Open Roles at Product PeopleLevel up your product management skills with an interactive, remote product management training workshop by Mind the Product. Hone your skills with a small group of product peers, get coached through your product challenges by an expert trainer, and walk away with frameworks and tools you can use right away. Learn more.Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Aug 2, 2023 • 33min
Exploring the world of product operations - Antonia Landi on The Product Experience
Antonia Landi, Product Operations Consultant, discusses the role and significance of product ops in product management. They explore the relationship between product ops and product management, highlighting the need for a separate product ops function. The podcast also delves into the misconceptions around product ops and emphasizes its strategic role in product development.

Jul 26, 2023 • 39min
Lessons learned leading products: from start-ups to enterprises - Liz Clow on The Product Experience
Ever wondered what it takes to thrive in product management across different sizes of organizations? We welcome experienced product leader, Liz Clow, Chief Product Officer at memmo.me. We journey through her experiences across diverse organizations, you'll learn how to put OKRs into practice to steer teams effectively and maintain laser focus. We'll explore the delicate art of saying 'no' to certain initiatives to retain focus and the importance of adaptability when a strategy misfires. In addition, we dig into the nuances of leadership styles in different organizational contexts. Learn how data-driven decision making and a robust product mindset can transform any company, regardless of size. Featured Links: Follow Liz on LinkedIn and Twitter | Memmo | Liz's 'Navigating different org sizes as a product leader' piece at Mind The ProductOur #mtpcon San Francisco 2023 Keynote Kit brings you all of the insights from our San Francisco keynote talks plus additional helpful discussion points and thought starters so you can easily translate the insights into actions – perfect for making effective improvements to your role, team, and product. Sign up now.Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Jul 19, 2023 • 36min
Uncovering the world of Product, Content, and UX — Erica Jorgensen on The Product Experience
Join us on the podcast this week where we uncover the world of content design with Erica Jorgensen, seasoned content designer at Chewy and author of 'Strategic Content Design Tools and Research Techniques for Better UX'. Erica walks us through her professional journey and how she fell into the realm of content strategy. She enlightens us on the significance of using quantitative research in understanding why words work or not, and how different businesses can reap enormous benefits from a content designer. Our chat with Erica takes an intriguing turn as we dig into the kinship between content design and user experience. She opens up about the importance of quality content as an engineering issue, and when it's prime time to make the case for hiring a content designer early in a project Featured Links: Follow Erica on LinkedIn and Twitter | Erica's website | Buy Erica's book 'Strategic Content Design - Tools and Research Techniques for Better UX' | The Content Design Manifesto | Screaming Frog SEO Spider Our #mtpcon San Francisco 2023 Keynote Kit brings you all of the insights from our San Francisco keynote talks plus additional helpful discussion points and thought starters so you can easily translate the insights into actions – perfect for making effective improvements to your role, team, and product. Sign up now.Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

8 snips
Jul 12, 2023 • 45min
Onboarding new product hires - Christian Idiodi on The Product Experience
Christian Idiodi, Partner and SVPG joins us on the podcast this week! We speak with Christian about onboarding new product hires, and the work he is doing for the first in-person product conference for the African continent. Featured Links: Follow Christian on LinkedIn and Twitter | Innovate Africa Foundation | Inspire Africa | The 7 Habits of Highly Effective PeopleOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Jul 5, 2023 • 35min
What I learned from moving into product leadership - Kax Uson on The Product Experience
This week on the podcast, we speak to Kax Uson, Head of Product at Adevinta. She tells us all about her story of going from IC to her product leadership, and the key lessons learned along the way. Featured Links: Follow Kax on LinkedIn and Twitter | Kax's website | Women In Product | Kax's 'Coaching for Confident Product People' page Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Jun 28, 2023 • 31min
Career and alignment: Part 2 - Donna Lichaw on The Product Experience
Tune back into our chat with Donna Lichaw on this week's podcast. In part two of the episode, she continues to share key insights in reinventing product leadership and success in product. Featured Links: Follow Donna on LinkedIn and Twitter | Donna's website | Donna's book 'The Leader's Journey' | Career and alignment: Part 1 - Donna Lichaw on The Product ExperienceOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Jun 21, 2023 • 34min
Career and alignment: Part 1 - Donna Lichaw on The Product Experience
Donna Lichaw, product expert, consultant, and author of ‘The Leader’s Journey’ joins us on the podcast this week. She shares the lessons to reinvent your leadership journey, by activating your superpowers, transforming your team, and poising your business for success in product.Featured Links: Follow Donna on LinkedIn and Twitter | Donna's website | Donna's book 'The Leader's Journey' | Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

10 snips
Jun 14, 2023 • 36min
Collaborating with business analysts in product - Dr J Harrison on The Product Experience
In product, basic business analyst skills often get misrepresented in the midst of the plethora of tasks that product managers have to juggle. In this weeks' podcast, Dr J Harrison joins us on the podcast to discuss how product can collaborate more effectively with business analysts. Featured Links: Follow Dr J on LinkedIn and Twitter | Dr J's website | Dr J and Josephine Baird's 'It Is Complicated' podcast | 'Lean Experimentation in Action: A Concise Guide to Validating Product Ideas and Avoiding Failure' book by Kylie Castellaw and Maryam AidiniOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Jun 7, 2023 • 40min
Getting started with dynamic pricing - Vishal Kapoor on The Product Experience
How can pricing of a product be affected by supply and demand? In this weeks' podcast we spoke with Vishal Kapoor, Senior Director or Product Management at Shipt, he discussed the process behind dynamic product pricing strategy, when it's right to introduce this strategy, and the lessons he has learned along the way.Featured Links: Follow Vishal on LinkedIn | Shipt | The Innovation Dispatch | 'Prioritisation: Bringing order out of chaos' feature at Mind The Product | Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.
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