OWNR OPS Podcast

In today’s episode of the Owner Ops Podcast, Austin Gray talks with John Diekel, the owner of Master Plumbing and Heating in Vermont.From his time in the military to owning a plumbing business, John shares his journey of building a successful service business by focusing on community engagement, modern systems, and creating a company culture based on care and mentorship.The Importance of Community Engagement for Business GrowthImplementing Software Tools: Streamlining Operations with JobberBuilding a Diverse Team Across GenerationsRecruitment Strategies for Hard-to-Fill Senior-Level RolesThe Power of Investing in People: Employee Benefits & GrowthJohn’s Advice for Business Owners: Focus on Caring for Your TeamFinal Thoughts: Growing a Business with a Strong FoundationMentioned in This Episode🔥 We use Jobber to manage our quoting, scheduling, & invoicing➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownrops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber.➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops📖 Bookkeeping: Get 50% off bookkeeping for 3 months with the Home Service Bookkeeping Pros: https://dialedinbookkeeping.com/ownrops🚀 Get ranked #1 On Google With Stryker Digital⁠ SEO: https://stryker-digital.com/?el=ooWant to learn more about starting and scaling your own service-based business?📰 Sign up for the OWNR OPS Newsletter: → ownrops.com/newsletterDon't forget to like, comment, and subscribe for more episodes with entrepreneurs sharing their best insights and success stories!

Join Thomas Rudy, co-founder and CMO of Data Shopper, as he unveils innovative tactics for acquiring first customers. He shares how personal networks and community engagement can skyrocket your outreach. Explore the power of local SEO and cost-effective marketing strategies, and learn about the role of direct mail in remarketing to website visitors. Rudy also discusses overcoming the fear of client outreach and emphasizes nurturing relationships to enhance customer lifetime value. Tune in for valuable insights on making your local service business thrive!

In this week’s episode of the OWNR OPS Podcast, I have the pleasure of sitting down with Tyler Mumford, owner of GrindTime Stump Grinding. Tyler’s story is nothing short of inspiring. He built his stump grinding business from scratch and hit $100,000 in revenue in just 7.5 months—and he did it all solo, with no debt and no outside investment.Tyler shares how he took the leap from a tech sales job to the world of stump grinding, how he built B2B relationships that generate consistent revenue, and the challenges he overcame along the way. He’s not just grinding stumps—he’s building a business with grit, determination, and relentless hustle.In this episode, you'll learn:How Tyler transitioned into the service industry with zero experience.The steps he took to reach $100K in revenue without employees.A breakdown of his $3,500 day and what goes into pricing stump grinding jobs.The mindset that kept him going during difficult times.Tyler’s ambitious goal of hitting $200K in 2025 and what’s next for his business.Whether you're just starting out or scaling your business, Tyler’s approach offers valuable lessons in building a service-based business, maintaining a positive mindset, and finding success on your own terms.Connect with Tyler!Instagram: Tyler MumfordTwitter/X: @StumpGuyTaiLinkedIn: Tyler Mumford➡️ First Appearance: "0 to 75K in Stump Grinding" - **https://www.youtube.com/watch?v=pCfiQ-Y-5tI**Tune in now for a deep dive into how Tyler’s hustle turned into 6-figure success in less than a year!Mentioned in This Episode:🔥 We use Jobber to manage our quoting, scheduling, & invoicing➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownrops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber.➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Bookkeeping: Get 50% off bookkeeping for 3 months with the Home Service Bookkeeping Pros: https://dialedinbookkeeping.com/ownrops 🔥🚀 Get ranked #1 on Google with Stryker Digital SEO:⁠ http://stryker-digital.com/?el=ooWant to learn more about starting and scaling your own service-based business?📰 Sign up for the OWNR OPS Newsletter: → ⁠ownrops.com/newsletterDon't forget to like, comment, and subscribe for more episodes with entrepreneurs sharing their best insights and success stories!#StumpGrinding #BusinessSuccess #EntrepreneurMindset #OwnerOps #SmallBusiness #ServiceBusiness

🚨 This week on OWNR OPS, Austin Gray sits down with Doreen Acuya, co-founder of OpenPhone, to talk about their game-changing integration with Jobber—and why it’s about to streamline operations for thousands of contractors.🔧 They break down:Why personal phones are killing your team’s efficiencyHow OpenPhone’s shared numbers + AI call tagging help you delegate smarterWhat the Jobber integration means for CRM syncing, job tracking, and call summariesThe systems Doreen recommends to stop being the bottleneck and finally scaleIf you’re building a service business or managing a growing team, this episode is your blueprint to better communication, fewer missed calls, and owning your time.Have a business question? Text 970-585-OWNR and we'll answer in live Q&A in a future episode! 🎙 Guest: Doreen AcuyaRole: Co-Founder, OpenPhoneLinkedin: www.linkedin.com/in/darynakulya/X: https://x.com/darynakulyaWebsite: https://www.openphone.com🔥 Mentioned in This Episode🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: ⁠⁠⁠⁠⁠https://go.getjobber.com/ownerops-spotify⁠⁠⁠⁠⁠📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: ⁠⁠⁠⁠⁠https://get.openphone.com/ownr-ops⁠⁠⁠⁠⁠🚀 Get 50% DISCOUNT DialedIn Bookkeeping⁠: ⁠⁠⁠⁠⁠https://www.dialedinbookkeeping.com/ownrops ⁠⁠⁠⁠⁠ 🚀Local SEO Stryker Digital: ⁠ ⁠⁠⁠⁠⁠https://stryker-digital.com/?el=oo⁠⁠⁠⁠⁠📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ⁠⁠⁠⁠⁠ownrops.com/newsletter⁠⁠⁠⁠🎧 Listen on your favorite platform: Apple Podcasts | Spotify | YouTube💬 Drop your thoughts in the comments—what tool has helped you delegate smarter?#OpenPhone #Jobber #ServiceBusiness #HomeService #OWNROPS #CRM #BusinessTools #Trades #Contractors

How do you build a recognizable brand in the home service space—from scratch?Alex Lathery shares his journey from zero clients and free projects to co-founding the now-thriving Cincinnati Painting Co. This episode is a must-listen if you're building in the local service space and want real talk on:How to pick a business name that helps you rank on GoogleBalancing bold branding with simple clarityWhy your website should convert in 5 secondsThe 3-month process behind one of the cleanest service biz websites we've seenWhen to not spend money on websites, logos, or SEOWhether you're at $0 or $1M+, there’s something in this episode for you.🎙️ Guest: Alex Lathery | Founder, Blue Collar Builds + Co-owner, Cincinnati Painting Co. 📍 Based in Cincinnati | Focus: Branding, Web Design, Local SEO💡 Ready to brand smarter? Tune in.This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: ⁠⁠⁠⁠⁠https://go.getjobber.com/ownerops-spotify⁠⁠⁠⁠⁠📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: ⁠⁠⁠⁠⁠https://get.openphone.com/ownr-ops⁠⁠⁠⁠⁠🚀 Get 50% DISCOUNT DialedIn Bookkeeping⁠: ⁠⁠⁠⁠⁠https://www.dialedinbookkeeping.com/ownrops ⁠⁠⁠⁠⁠ 🚀Local SEO Stryker Digital: ⁠ ⁠⁠⁠⁠⁠https://stryker-digital.com/?el=oo⁠⁠⁠⁠⁠📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ⁠⁠⁠⁠⁠ownrops.com/newsletter⁠⁠⁠⁠#HomeServices #Entrepreneurship #LocalBusiness #SEO #ServiceBusiness #OwnerOps #Podcast

Sam Allsop, a successful roofing entrepreneur who built a $25 million business, reveals his ambitious plans to double it by 2025. He dives into key strategies such as smart hiring, optimizing lead generation, and leveraging data for business growth. Sam emphasizes adapting marketing budgets seasonally and utilizing PPC campaigns effectively. He also discusses the critical role of referral programs in boosting customer acquisition and integrating them into company culture. Packed with real-world insights, his journey inspires anyone looking to elevate their business success.

Welcome to another episode of the Owner Operator Podcast! In today's episode, I sit down again with Kriss Bergethon, a seasoned entrepreneur and the founder of SMB Uni, to discuss all things entrepreneurship, business growth, and practical advice for those starting out in the home services industry.Kriss has built multiple successful businesses, and in this conversation, we dive deep into the strategies that helped him grow his ventures—from starting in the trenches to scaling rapidly. Whether you're considering entering the home service industry or you're already in it, we share invaluable insights that can help you fast-track your success.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbook🔑 Here’s what we cover in this episode:✅How an aging workforce in industries is opening up new opportunities for fresh entrepreneurs.✅How leveraging relationships with contractors, property managers, and subcontractors expands business.✅Why digital marketing, delivering five-star service, and leveraging reviews are essential for getting your business off the ground.✅How hiring back-office support and outsourcing key tasks helped grow the business without burning out.✅Kriss’s approach to using remote workers for tasks like marketing and bookkeeping.✅His new platform, SMB Uni which offers courses, resources, and a community to support business growth.✅Our strategies, challenges, and how we navigated early-stage growth.This episode is a great mix of sharing stories, asking the tough questions, and offering practical, real-world advice that will help any entrepreneur succeed.#entrepreneurship #homeservices #smallbusiness #businessgrowth #owneroperator #startups #businessadvice #digitalmarketing #delegation #workforce #entrepreneurjourney #contractors #marketingtips #businesssuccess #offshorehiring #subcontractors #businessstrategy #companyculture #hiringtips #remotework #smbuni #grit #startupadvice #scaleyourbusiness #five-starservice #businessinsights #entrepreneurtips #teamwork📺 Watching on YouTube? Don’t forget to like and subscribe!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: ⁠⁠⁠⁠⁠https://go.getjobber.com/ownerops-spotify⁠⁠⁠⁠⁠📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: ⁠⁠⁠⁠⁠https://get.openphone.com/ownr-ops⁠⁠⁠⁠⁠🚀 Get 50% DISCOUNT DialedIn Bookkeeping⁠: ⁠⁠⁠⁠⁠https://www.dialedinbookkeeping.com/ownrops ⁠⁠⁠⁠⁠ 🚀Local SEO Stryker Digital: ⁠ ⁠⁠⁠⁠⁠https://stryker-digital.com/?el=oo⁠⁠⁠⁠⁠📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ⁠⁠⁠⁠⁠ownrops.com/newsletter⁠⁠⁠⁠

Join me as I share my journey of launching a land-clearing business. With years of experience as an entrepreneur, I'll take you step-by-step through my approach to starting a home service business—from identifying my ideal customer to creating a solid plan for operations, sales and marketing, and finance.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbook🔑 Here’s what we cover in this episode:✅Why understanding your target market and creating a customer avatar is crucial✅How I break down my business into three main areas: operations, sales and marketing, and finance✅The role hiring plays in the early stages of your business and how I approach it strategically.✅How I stay focused on "scoring touchdowns" and driving revenue in my businessDon’t miss the first episode of this series on starting a service-based business. Whether you're just getting started or looking to take your business to the next level, these episodes are packed with real advice and insights from my experience as an owner-operator.📺 Watching on YouTube? Don’t forget to like and subscribe!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: ⁠⁠⁠⁠⁠https://go.getjobber.com/ownerops-spotify⁠⁠⁠⁠⁠📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: ⁠⁠⁠⁠⁠https://get.openphone.com/ownr-ops⁠⁠⁠⁠⁠🚀 Get 50% DISCOUNT DialedIn Bookkeeping⁠: ⁠⁠⁠⁠⁠https://www.dialedinbookkeeping.com/ownrops ⁠⁠⁠⁠⁠ 🚀Local SEO Stryker Digital: ⁠ ⁠⁠⁠⁠⁠https://stryker-digital.com/?el=oo⁠⁠⁠⁠⁠📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ⁠⁠⁠⁠⁠ownrops.com/newsletter⁠⁠⁠⁠

In this episode, Simon Turner, who is a very seasoned and savvy entrepreneur. He has built and sold two companies over the last two decades, and he's the type of person who, whenever he commits to something, sees it through and does it. Simon also shares the theme of building company culture, his thoughts on creating a positive and productive work environment, and how to foster a sense of community and teamwork within an organization.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbookHere’s what we covered:✅The importance of going all-in and making a long-term commitment to a business✅Simon's approach to dealing with challenges and setbacks✅Building company culture: focus on people and creating a positive work environment✅The role of resilience and adaptability in entrepreneurshipSimon is an expert at finding the right people for his organizations. Don’t miss out on his powerful insights—listen now and get inspired to achieve success in both your personal and professional life! #entrepreneurjourney #servicebusiness #entrepreneurship #localbusiness #businessowner #businesstransformation #successstory #worklifebalance #businessgrowth #businessculture #companyculture #entrepreneur #business 🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: ⁠⁠⁠⁠⁠https://go.getjobber.com/ownerops-spotify⁠⁠⁠⁠⁠📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: ⁠⁠⁠⁠⁠https://get.openphone.com/ownr-ops⁠⁠⁠⁠⁠🚀 Get 50% DISCOUNT DialedIn Bookkeeping⁠: ⁠⁠⁠⁠⁠https://www.dialedinbookkeeping.com/ownrops ⁠⁠⁠⁠⁠ 🚀Local SEO Stryker Digital: ⁠ ⁠⁠⁠⁠⁠https://stryker-digital.com/?el=oo⁠⁠⁠⁠⁠📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ⁠⁠⁠⁠⁠ownrops.com/newsletter⁠⁠⁠⁠

Nolan Gore, owner of Top Choice Lawn Care, shares his inspiring journey of growing his business from $1.6 million to $7 million in annual revenue. He discusses the challenges of acquiring a struggling landscaping company and the strategies he used to transform it. Nolan balances the demands of entrepreneurship with family life, providing insights into his daily routine and leadership lessons. He emphasizes the importance of effective marketing, customer engagement, and choosing the right tools for business management.