OWNR OPS Podcast How Real Service Businesses Are Using AI to Save Time, Cut Costs & Scale Faster
Aug 1, 2025
Nik of Nikonomics, an AI expert, dives deep into how service businesses can leverage AI to enhance efficiency and cut costs. He reveals real-world use cases, like a snow plow company utilizing AI for scalable SOPs. The conversation includes strategies for documenting processes and training AI, as well as creating effective job descriptions. Nik emphasizes the importance of early AI adoption and shares useful tools like ChatGPT, Descript, and OpenPhone to streamline operations and boost productivity in small businesses.
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$30M Manufacturer's AI Use Cases
- A $30M manufacturing company uses AI chatbots for onboarding and as a PhD-level chemist consultant, cutting costly consultant fees.
- The AI also automates HubSpot sales pipeline updates, flagging deals based on custom parameters for daily notifications.
Use AI as Knowledge Assistant
- Use AI to create a centralized knowledge base for your company to reduce internal interruptions and maintain deep work.
- This keeps employees productive and allows AI to handle common questions efficiently.
Train AI Like New Employee
- Treat AI like a new employee requiring a clear job description, onboarding, and ongoing training.
- Document your sales process and SOPs to train AI effectively and automate operations.
