Nick Milton, a Knowledge Management Consultant and Author from the UK, discusses his transition from geology to knowledge management and the power of sharing best practices. They emphasize the importance of human guidance in knowledge transfer and explore the impact of technology on communities of practice. The chapter also explores the demographics and pain points in knowledge management and the importance of accountability in tracking and automating knowledge handling.

Andrew is recognized globally across Arup www.arup.com as a subject matter expert on Knowledge Management especially around capturing and applying Lessons Learnt and Communities of Practice (COP). Andrew has designed and delivered numerous innovative and engaging workshops with employees from numerous disciplines up to executive level. He engages with a number of respected KM (Knowledge Management) Networks globally to listen, learn and contribute to the debates around all aspects of KM He’s also delivered talks around the world at KM Conferences mainly discussing how to capture experiential knowledge but also how it can be applied in day to day project work and through COPS Outside of his family, he loves Cricket, the TV Series West Wing, the writings of Tolkien, Early Music, Japan and its culture and the mighty Pink Floyd. Andrew retains a passionate curiosity about the world and want to challenge employers to deliver better KM for knowledge workers to fulfill their dreams. https://www.kyotojournal.org/culture-arts/shokunin-and-devotion/ Sponsor ROM Global, your #1 choice for KM. Protecting your business from knowledge-basedrisks, and helping it leverage new opportunities. ROM Global Website Our Mission is to be the global leader in knowledge management, improving the growth and success of our customers around the world through our global network of partners.ROM Global Mission

Noushin Jedi Noushin Jedi is an experienced analytical professional with over 22 years of expertise in engineering roles. She is a Chartered Engineer, Mentor, and Assessor within the Institution of Mechanical Engineers, showcasing her dedication to professional development and excellence. Throughout her extensive career, Noushin has consistently demonstrated a strong commitment to continuous improvement. She possesses a deep understanding of procedural and protocol processes across various industries, enabling her to effectively navigate complex challenges. Not only does Noushin excel in her technical skills, but she also possesses exceptional communication and stakeholder management abilities. With 12 years of experience working across multidisciplinary functions and bridging international and cultural boundaries, she has successfully promoted and led communities of practice for knowledge capturing and sharing. Additionally, she has designed and implemented processes to ensure efficient knowledge capture, setting key performance indicators that reduce the cost and risk of lost knowledge. Beyond her expertise in knowledge management, Noushin has played a vital role in leading key process improvement projects. Her focus on knowledge management, strategy development, and integration into processes has significantly contributed to minimizing the risk and cost of knowledge loss across diverse boundaries within organizations. She actively engages with teams at various organizational levels and functions, identifying opportunities for continuous process improvement and driving towards customer satisfaction and quick delivery. Furthermore, Noushin has successfully facilitated multiple knowledge capturing workshops, fostering cross-functional engagement and involving subject matter experts. Her adeptness in conducting gap and risk analyses has enhanced knowledge sharing and effectively mitigated potential challenges. Seasoned #chartered mechanical engineer #CEngProject leader, Problem-solver, #Business Analyst, Knowledge-mobilizerA #LEAN thinker strategist in #CitizenDeveloper aims to reduce Cost-of-Lost-Knowledge #CoLKA curious critical thinker with a growth mindset who uses her learning agility skill to solve problems.

Ninez Piezas-Jerbi NINEZ PIEZAS-JERBI is former Chief of the KM Section of the World Trade Organization (WTO) in Geneva, Switzerland.  She is also holder of the CILIP Chartership in KM.  After more than 30 years of service at the WTO, she retired in July 2022 and is now based in the USA. She has an Executive Master’s Degree in Positive Leadership and Strategy from the IE School of Human Sciences and Technology in Madrid and a Bachelor of Science degree in Statistics from the University of the Philippines.  Ninez continues to share her expertise and experience in the workplace as KM Consultant and Executive/Professional Development Coach (ICF ACC). She is also a certified Kundalini Yoga teacher (500HR) that promotes physical and mental vitality towards Transformational Leadership.  More information on Ninez can be found on her website, nineznow.com.   Sponsored by Schedule an EOS 90 Minute Meeting with Stas Balanevsky Request a free 90 Minute Meeting with Stas Balanevsky to learn how your business can benefit from EOS.

Susan Tenby Global Director of Community at TechSoup where I oversee TechSoup’s Social Media, Community Forums and Events, Net Squared program, and will develop the overall Community Management strategy for TechSoup Online Community, Social Media and Partnership Director of Caravan Studios, where I run all the social media channels, recruit volunteers, identify and engage influencers, curate relevant content, plan and participate in both online and on-the-ground monthly events, speak publicly on behalf of the organization and spearhead development opportunities via network mapping and creation. TechSoup Online Community and Social Media Director, where I was responsible for the strategy behind the community team's promotion, management and direction of the TS community forums and social media channels. Designing a social networking and live, interactive event plan across the social graph for the community that TechSoup serves Runs the social media accounts for the legendary all-female rock band, The Go-Go's. Launched a community of over 400 nonprofit staff members and volunteers in Second Life. Asked to Testify before the US Congress about this work in virtual worlds Runs an active monthly online community meet-up in San Francisco for fellow online community managers in he SF Bay Area to exchange ideas and best practices with a membership of over 1500 Frequently speaks at conferences on online community & social media best practices Subject Matter Expert who writes and consults on the topic of online community building in its various forms. Has deep understanding of what it takes to launch and sustain a community from the ground-up and has done this successfully many times with many of my philosophies being kept in practice for over 10 years. Specialties: Second Life, Social Networking Apps, Conference Speaking Appearances, Clips, Blogs, Groups, listserv's, Community Management For Press coverage, see: http://del.icio.us/suzboop/susantenby http://npsl.wikispaces.com/Press+Coverage Resume at: http://susantenby.com/about-me/cv/

Susan Tenby Global Director of Community at TechSoup where I oversee TechSoup’s Social Media, Community Forums and Events, Net Squared program, and will develop the overall Community Management strategy for TechSoup Online Community, Social Media and Partnership Director of Caravan Studios, where I run all the social media channels, recruit volunteers, identify and engage influencers, curate relevant content, plan and participate in both online and on-the-ground monthly events, speak publicly on behalf of the organization and spearhead development opportunities via network mapping and creation. TechSoup Online Community and Social Media Director, where I was responsible for the strategy behind the community team's promotion, management and direction of the TS community forums and social media channels. Designing a social networking and live, interactive event plan across the social graph for the community that TechSoup serves Runs the social media accounts for the legendary all-female rock band, The Go-Go's. Launched a community of over 400 nonprofit staff members and volunteers in Second Life. Asked to Testify before the US Congress about this work in virtual worlds Runs an active monthly online community meet-up in San Francisco for fellow online community managers in he SF Bay Area to exchange ideas and best practices with a membership of over 1500 Frequently speaks at conferences on online community & social media best practices Subject Matter Expert who writes and consults on the topic of online community building in its various forms. Has deep understanding of what it takes to launch and sustain a community from the ground-up and has done this successfully many times with many of my philosophies being kept in practice for over 10 years. Specialties: Second Life, Social Networking Apps, Conference Speaking Appearances, Clips, Blogs, Groups, listserv's, Community Management For Press coverage, see: http://del.icio.us/suzboop/susantenby http://npsl.wikispaces.com/Press+Coverage Resume at: http://susantenby.com/about-me/cv/

Beth Carey is Co-Founder and CEO of Pat Inc, an award-winning language understanding platform representing meaning for machines to enable human-like interactions.Beth has a history of establishing and growing corporate technology businesses, leading large teams of technologists at IBM and Fujitsu, and facilitating the world-class IBM Leadership Development program across Asia-Pacific. She has established and exited an equestrian business and is the past inaugural Ambassador for global organization Women in AI.At Pat Inc, they have developed a meaning-based NLU (Natural Language Understanding) algorithm for the world's languages which humanizes conversations with machines. Pat’s origin represents a ‘David and Goliath’ story, as it’s one that demonstrates solving an ‘hard AI’ problem doesn’t always require brute force. Pat has won Best New Algorithm for AI 2018/2019 at the global AI awards, Best Technical implementation for AI 2019/2020 and was a finalist in the Bill and Melinda Gates Foundation, XR Education Challenge. In 2021, Pat was a nominee for the Edison Awards. #ai, #chatbots, #aiforgood, #linguistics, and #conversationalai https://pat.ai/ https://www.linkedin.com/in/bethjcarey/

Frank DeDominicis is a vintage DiSC trainer, former Big Brother, and Global Goodwill Ambassador. His skills-based work empowers individuals and teams. Frank's fun, interactive, interdisciplinary teaching approach helps to develop strategic growth plans, untangle Gordian knots, and learn productive conflict and emotional intelligence skills to boost productivity and personal fulfillment. DiSC is the world’s most trusted behavioral profile instrument with over seventy million users and another million users per year. To receive a free mini-DiSC assessment, email Frank. What does DiSC mean? DiSC is an acronym that stands for the four main personality profiles described in the DiSC model: (D)ominance, (i)nfluence, (S)teadiness and (C)onscientiousness. #DiSC #everythingDiSC #productiveconflict #personaldevelopment #professionaldevelopment DiSC Site LinkedIn UNDER THE HOOD .pdf CONTACT INFO:  frank@frankdedominicis.com 303.219.0792  https://www.frankdedominicis.com/  https://www.everythingdisc.com/frankdedominicisassociates

Frank DeDominicis is a vintage DiSC trainer, former Big Brother, and Global Goodwill Ambassador. His skills-based work empowers individuals and teams. Frank's fun, interactive, interdisciplinary teaching approach helps to develop strategic growth plans, untangle Gordian knots, and learn productive conflict and emotional intelligence skills to boost productivity and personal fulfillment. DiSC is the world’s most trusted behavioral profile instrument with over seventy million users and another million users per year. To receive a free mini-DiSC assessment, email Frank. What does DiSC mean? DiSC is an acronym that stands for the four main personality profiles described in the DiSC model: (D)ominance, (i)nfluence, (S)teadiness and (C)onscientiousness. #DiSC #everythingDiSC #productiveconflict #personaldevelopment #professionaldevelopment DiSC Site LinkedIn UNDER THE HOOD .pdf CONTACT INFO:  frank@frankdedominicis.com 303.219.0792  https://www.frankdedominicis.com/  https://www.everythingdisc.com/frankdedominicisassociates

Frank DeDominicis is a vintage DiSC trainer, former Big Brother, and Global Goodwill Ambassador. His skills-based work empowers individuals and teams. Frank's fun, interactive, interdisciplinary teaching approach helps to develop strategic growth plans, untangle Gordian knots, and learn productive conflict and emotional intelligence skills to boost productivity and personal fulfillment. DiSC is the world’s most trusted behavioral profile instrument with over seventy million users and another million users per year. To receive a free mini-DiSC assessment, email Frank. What does DiSC mean? DiSC is an acronym that stands for the four main personality profiles described in the DiSC model: (D)ominance, (i)nfluence, (S)teadiness and (C)onscientiousness. #DiSC #everythingDiSC #productiveconflict #personaldevelopment #professional development DiSC Site LinkedIn UNDER THE HOOD .pdf CONTACT INFO:  frank@frankdedominicis.com303.219.0792  https://www.frankdedominicis.com/  https://www.everythingdisc.com/frankdedominicisassociates