The Knowledge Journey at IHG with Ilene Strongin-Garry
Aug 26, 2023
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Ilene Strongin-Garry, an award-winning knowledge manager and researcher, discusses personal purpose, the role of knowledge management at IHG, the evolution to a smart workforce, the importance of research, and creating a smart learning environment for knowledge sharing.
Developing a personal purpose statement can drive motivation and guide actions in the workplace.
Implementing a comprehensive knowledge management program can make employees more efficient and lead to better sales opportunities.
Deep dives
The Importance of Personal Purpose
The podcast discusses the significance of having a personal purpose and how it can impact one's motivation and guide their actions. The speaker shares her experience with Ernst & Young's personal purpose program, which encouraged employees to develop their own personal purpose statement that encompassed all aspects of their lives. This program helped individuals reflect on what drives them, what motivates them, and what gives them fulfillment. It was highly encouraged, supported from top-level management, and had a positive impact on the work culture.
Building a Smart Workforce
The podcast explores the development of a smart workforce through effective knowledge management practices. The speaker shares her experience at Intercontinental Hotels Group (IHG) where they implemented a comprehensive knowledge management program that included a digital archive system and access to external resources. The program aimed to make employees more efficient, save time, and provide credible and vetted information. The success of the program was evident through positive feedback from colleagues and their ability to know more about clients' organizations than the clients themselves, leading to better sales opportunities.
Revolutionizing Digitization and Technology
The podcast delves into the process of revolutionizing digitization and technology within an organization. The speaker highlights the importance of understanding the organization's needs, conducting a comprehensive analysis of existing content, culture, and technological requirements. The speaker shares her experience transitioning from an outdated access database to modern platforms like D space and Northern Lights' single point. The process involved diligent research, seeking input from stakeholders, and finding a technology solution that aligned with the company's goals and needs. The ongoing focus on learning and evaluating the impact of knowledge management initiatives was crucial for continuous improvement and staying ahead of technological advancements.
Award-winning knowledge manager and researcher with proven expertise developing and delivering corporate knowledge services that spotlight global industry insights and trend observations, and open windows of innovation opportunities. Dedicated project team leader and collaborator who motivates diverse teams to achieve outstanding results.
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