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Because You Need to Know®
A Knowledge Friendly Work Culture with Susan Hanley
Oct 16, 2023
Business analyst Susan Hanley shares insights on work-life balance, knowledge sharing, and the importance of reusing resources. She also discusses the challenges of being self-employed and the role of storytelling in knowledge management.
34:48
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Quick takeaways
- Knowledge sharing and collaboration are crucial in the consulting industry, requiring consultants to bring the knowledge and resources of their colleagues to each client interaction.
- Establishing a culture of knowledge sharing involves integrating it into work processes, recognizing and rewarding contributions, implementing supportive technology, and aligning initiatives with strategic objectives.
Deep dives
The Importance of Knowledge Management in Consulting
Knowledge management is crucial in the consulting industry as consultants heavily rely on their collective knowledge and expertise to solve client problems. Success in consulting comes from leveraging the knowledge of the entire organization on every engagement. Consultants need to bring the knowledge and resources of their colleagues to each client interaction. This emphasis on knowledge sharing and collaboration is deeply ingrained in the culture of consulting firms and is instrumental in delivering value to clients.
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