Susan Hanley is a business analyst and information architect specializing in the design, development, and implementation of successful knowledge management, collaboration, and intranet solutions based on SharePoint and Microsoft 365. She is a Microsoft M365 Apps and Services MVP and the co-author of the Essential SharePoint book series. She also writes the Essential SharePoint blog for https://www.computerworld.com Prior to establishing an independent consulting practice, Sue led the Portals, Collaboration, and Content Management practice for Dell Professional Services and was the Director of Knowledge Management for American Management Systems. Follow Sue on Twitter @susanhanley.