Quintessential Organizational Learning with Clark Quinn
Sep 18, 2023
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Clark Quinn, Executive Director of Quinnovation and Chief Learning Strategist for Upside Learning, discusses the importance of organizations becoming learning organizations and the frustrations with current Learning and Development practices. He explores alternative tools to courses, the evaluation of complexity and graphic aids, the importance of user perspective in knowledge management, integrating cognition and organizational structure, and reflects on organizational learning with an invitation for sponsorship.
Organizations should shift their focus from information dumping to performance and innovation in order to align with how humans think and learn.
To transform into effective learning organizations, a shift in mindset, practices, processes, and infrastructure is required, moving away from the traditional assembly-line mentality and embracing a chief cognitive officer role.
Deep dives
Organizations are not well aligned with how humans think, work, and learn
One of the main issues organizations face is not aligning with how humans think, work, and learn. Many organizations still rely on outdated practices such as annual or semi-annual reviews, despite evidence showing their ineffectiveness. This mismatch stems from a misconception that humans function as formal logical reasoning beings when in reality, cognitive science and behavioral economics demonstrate that we have systematic flaws. This distorted view leads to ineffective training methods and policies that hinder people's ability to perform at their best.
L&D needs to move beyond information dump and focus on performance and innovation
Learning and Development (L&D) departments should shift their focus from information dumping to performance and innovation. Too often, L&D activities involve providing vast amounts of information without considering how people actually learn and apply knowledge. Instead of relying solely on formal training, organizations should also incorporate performance support tools, job aids, and other means that align with how our brains function. By adopting an outcome-based approach and measuring impact rather than efficiency, L&D can overcome the limitations of traditional practices.
The importance of creating a learning organization
To thrive in today's dynamic environment, organizations need to become learning organizations. This requires valuing and facilitating knowledge sharing and informal learning. Cultivating a culture of psychological safety, open-mindedness, and reflection is essential. Individuals should be encouraged to work out loud, share their mistakes, and engage in continuous improvement. Leadership plays a crucial role in fostering a learning organization, not only by supporting these practices but also by embodying them. L&D departments should lead the way by becoming learning organizations themselves and then extend the same principles to the wider organization.
The need for a shift in mindset and practices
To transform organizations into effective learning organizations, a shift in mindset, practices, processes, and infrastructure is required. Organizations should move away from the traditional assembly-line mentality and adopt more modular or parallel structures that encourage collaboration, innovation, and continuous learning. This involves recognizing the limitations of trying to put everything in people's heads and instead providing performance support tools, curating existing knowledge, and encouraging experimentation. Embracing a chief cognitive officer role and integrating knowledge management, learning and development, and HR functions can help ensure a holistic approach to enhancing organizational cognition.
Clark Quinn, Ph.D. is the Executive Director of Quinnovation, Co-Director of the Learning Development Accelerator, and Chief Learning Strategist for Upside Learning. With more than four decades of experience at the cutting edge of learning, Dr. Quinn is an internationally known speaker, consultant, and author of seven books. He combines a deep knowledge of cognitive science and broad experience with technology into strategic design solutions that achieve innovative yet practical outcomes for corporations, higher-education, not-for-profit, and government organizations.
consult: quinnovation.com
blog: learnlets.com
society: ldaccelerator.com
role: upsidelearning.com
advise: elevator9.com
books: quinnovation.com/books.html
revolution book: quinnovation.com/books/revolutionize.html
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