14min chapter

Because You Need to Know® cover image

Quintessential Organizational Learning with Clark Quinn

Because You Need to Know®

CHAPTER

The Importance of User Perspective in Knowledge Management

This chapter highlights the lack of consideration for users in knowledge management and user interface design within organizations. It emphasizes the need to include the user perspective upfront in the design process to avoid mistakes. The chapter also explores modern knowledge management focused on sharing tacit knowledge.

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