NARPM Radio

Tiffany Rosenbaum, Owner of Rosenbaum Realty Group, discusses transitioning from novice investor to property management leader. Topics cover SWAT team approach, analytical decision-making, strategic financial planning, remote team creation, embracing high-level roles, leadership insights, business operations efficiency, team dynamics, hiring process architects, perseverance, learning from mistakes, and organizational strategies for property management.

Josh Huite, Owner of Tradesman Experience, discusses leadership culture, managing vendors, choosing contractors, and optimizing vendor relationships in property management. They explore vendor agreements, approval limits, lessons learned in the HVAC industry, challenges in skilled trades businesses, and the impact of leadership on property management relationships.

DD Lee, NARPM® Treasurer, shares insights on building a successful property management business. Topics include hiring the right talent, aligning values with team building, tracking KPIs for growth, and motivating employees through fun activities.

Mark Kreditor, NARPM® Past President and former Owner/Broker of Get There First Realty, discusses property management challenges like industry fees, generational marketing, and the importance of social media. Topics include strategies for managing negative online reviews, evolving fee structures, personalized customer service, and the significance of teaching to build credibility in property management.

Taylor Haas, property management communications expert, discusses call answering, phone trees, reducing phone calls, and building the right call-answering scheme. Topics include challenges of housing in Sedona, transitioning to remote receptionists, optimizing call handling, client communication, efficiency through calendar integration, and streamlined vendor communication. The rapid-fire insights segment covers property management software, org structure, virtual assistants, and personal insights.

Insights on building property management companies with minimal marketing costs, strategies for growth through marketing and lead generation, navigating remote work dynamics, and building financial stability. Sponsor ads feature pest control and leasing automation solutions for property managers.

Property management experts discuss the art of effective communication, including phone etiquette, relationship building, customer service, and soliciting Google reviews. They stress the importance of quality over quantity, personalized communication, team collaboration, and using technology to enhance communication within the team.

Tyler Craddock, NARPM Governmental Affairs Director, discusses the fight against legislation impacting landlords. Topics include a new ordinance in Kansas City, Narphum's efforts to protect landlords' rights, member-driven advocacy, regulating junk fees, tax deductibility of COVID expenses, and the importance of member support.

Join host Pete Neubig as he interviews Billy Early from Colorado Realty and Property Management about how they handle over 1,200 work orders per month. They discuss property management protection programs, property inspections, troubleshooting work orders, the role of maintenance coordinators, measuring customer satisfaction, and the importance of closing work orders.

Melissa Sharone, the 2024 NARPM National President, discusses the importance of vision in a property management firm, the benefits of joining NARPM, and the idea of hosting a master mining event conference to bridge the gap between October and April events. They also touch on org structure, virtual assistants, and business strategies in a quick Q&A segment.