NARPM Radio

Pete Neubig, co-founder and CEO of VPM Solutions, shares his innovative journey in property management with interviewer Peter Hernandez. They discuss the transformative role of virtual assistants in enhancing operational efficiency. Pete reveals the economic benefits of hiring remote teams from countries like Mexico and the Philippines. Training strategies for onboarding virtual assistants are highlighted, emphasizing ownership and morale. The conversation is lightened with personal stories and a fun debate about burger condiments, illustrating their engaging rapport.

Michael Parker, co-founder of Geekly Media and VPM Solutions, dives into the exciting world of AI in property management. He discusses how AI tools can automate repetitive tasks and enhance customer service. The conversation also covers the evolution of AI technologies, like ChatGPT, and their transformative potential for the industry. Parker emphasizes the importance of reliable data and the potential job shifts that come with these advancements. A lively discussion unfolds around the need for adaptability in the ever-changing landscape of property management.

Benton Cotter, Co-founder and CEO of Rentvest, discusses effective PM marketing strategies including content types, SEO, and pay-per-click. He shares predictions on market trends, advice for newcomers, and tips for expanding into new markets.

Learn from property management leaders about client selection, operational efficiency, inbound marketing, lease marketing, and tech-savvy strategies. Discover the importance of targeting specific clients, timing for business growth, evaluating property owners, and selective growth tactics. Navigate the changing rental market landscape, manage workflows with software tools, and explore property management solutions at Narphum Trade Show.

Ron Holt, founder of Pink Zebra Moving, shares his journey of transitioning from blue-collar to white-collar business, leveraging digital marketing and SEO. He discusses challenges with marketing budgets, investing in infrastructure, and creating a successful franchise blueprint. Learn how he turned a bad moving experience into a customer-focused company, emphasizing vision and dedication in transforming an industry.

Learn about efficient maintenance management, prioritizing tasks, and executing lease renewals in property management. Discover strategies for vendor management, setting benchmarks for maintenance teams, and optimizing operations with various services.

Tiffany Rosenbaum, Owner of Rosenbaum Realty Group, discusses transitioning from novice investor to property management leader. Topics cover SWAT team approach, analytical decision-making, strategic financial planning, remote team creation, embracing high-level roles, leadership insights, business operations efficiency, team dynamics, hiring process architects, perseverance, learning from mistakes, and organizational strategies for property management.

Josh Huite, Owner of Tradesman Experience, discusses leadership culture, managing vendors, choosing contractors, and optimizing vendor relationships in property management. They explore vendor agreements, approval limits, lessons learned in the HVAC industry, challenges in skilled trades businesses, and the impact of leadership on property management relationships.

DD Lee, NARPM® Treasurer, shares insights on building a successful property management business. Topics include hiring the right talent, aligning values with team building, tracking KPIs for growth, and motivating employees through fun activities.

Mark Kreditor, NARPM® Past President and former Owner/Broker of Get There First Realty, discusses property management challenges like industry fees, generational marketing, and the importance of social media. Topics include strategies for managing negative online reviews, evolving fee structures, personalized customer service, and the significance of teaching to build credibility in property management.