The Anatomy of a Maintenance Work Order: How to Handle 1,200 Work Orders Per Month
Jan 31, 2024
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Join host Pete Neubig as he interviews Billy Early from Colorado Realty and Property Management about how they handle over 1,200 work orders per month. They discuss property management protection programs, property inspections, troubleshooting work orders, the role of maintenance coordinators, measuring customer satisfaction, and the importance of closing work orders.
Efficient maintenance process is crucial for tenant satisfaction and successful property management operations.
Using licensed and approved insurance products is essential to avoid legal consequences in property management.
Clear communication, technology tools, and strong vendor relationships are key to improving the maintenance process for property managers.
Deep dives
The Importance of Effective Maintenance Process
In this podcast episode, the speaker discusses the significance of having a streamlined and efficient maintenance process in property management. The episode delves into the step-by-step approach used by Colorado Realty and Property Management in handling thousands of work orders every month. It emphasizes the value of effective maintenance in ensuring tenant satisfaction and discusses the challenges and best practices in coordinating maintenance tasks. The episode also highlights the importance of having proper systems in place, such as online portals for submitting work orders, troubleshooting processes, and vendor management. Overall, it provides valuable insights into the critical role that maintenance plays in property management operations.
The Risks of Unlicensed Insurance Programs
The podcast episode explores the risks associated with offering unlicensed insurance programs in property management. It discusses a case involving a property manager who faced legal issues and a settlement with the Texas Department of Insurance due to the development of unauthorized protection programs. The episode emphasizes the importance of securing proper licenses and approved insurance products when offering any form of protection to tenants. It cautions against claims of unlicensed insurance sales that can lead to legal consequences. The episode provides key takeaways for property managers, including the necessity of using licensed and approved insurance products for tenant protections and the risks of engaging in unapproved self-insurance practices.
The Anatomy of the Maintenance Process
In this episode, the host interviews Billy Early, the maintenance division head at Colorado Realty and Property Management. The discussion focuses on the step-by-step process followed by the company to handle maintenance orders efficiently. It covers topics such as receiving work orders through online portals, troubleshooting procedures, dispatching contractors, and obtaining landlord approvals for higher-cost repairs. The episode highlights the importance of clear communication with residents, the use of technology tools like Property Meld for work order management, and the need for strong vendor relationships. The interview provides valuable insights into improving the maintenance process for property managers.
Strategies for Vendor Management
This podcast episode delves into the effective management of third-party vendors in property management. It discusses the strategies employed by Colorado Realty and Property Management to ensure a reliable and high-performing vendor pool. The episode highlights the utilization of property management platforms like Property Meld to streamline communication and automate processes with vendors. It emphasizes the need for clear expectations, vendor agreements, and performance metrics to select and retain top-quality vendors. The discussion also addresses challenges such as vendor shortages, geographical considerations, and ensuring vendors adhere to established protocols. The episode offers valuable insights for property managers seeking to improve their vendor management practices.
The Significance of Trust in Property Management
This podcast episode emphasizes the importance of building trust in property management relationships. It explores the role of trust in fostering effective communication, establishing clear expectations, and managing owner-resident interactions. The episode discusses the benefits of transparency, proactive communication, and demonstrating expertise to gain the trust of property owners. It also highlights the challenges and strategies for managing owner expectations while maintaining operational efficiency. The episode provides valuable insights into the critical role of trust in cultivating successful property management partnerships.
In this episode we call “The Anatomy of a Maintenance Work Order: How to Handle 1,200 Work Orders Per Month," join NARPM® Radio host Pete Neubig as he interviews Billy Early, Maintenance Manager for Colorado Realty and Property Management, as they get down and dirty and, step by step, go through how Billy and his teamhandle over 1,200 work orders per month. If maintenance is a challenge for your business, or you want to improve your efficiency, this is the episode for you!
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