NARPM Radio The Anatomy of a Maintenance Work Order: How to Handle 1,200 Work Orders Per Month
Jan 31, 2024
Join host Pete Neubig as he interviews Billy Early from Colorado Realty and Property Management about how they handle over 1,200 work orders per month. They discuss property management protection programs, property inspections, troubleshooting work orders, the role of maintenance coordinators, measuring customer satisfaction, and the importance of closing work orders.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
Property Management Protection Programs and the Importance of Licensed Insurance
02:25 • 5min
Property Inspections, Work Orders, and Guest Introduction
07:28 • 2min
Handling Work Orders and Troubleshooting
09:48 • 17min
Maintenance Coordinators' Role and Responsibilities
27:14 • 15min
Measuring Customer Satisfaction and KPIs for Work Orders
42:34 • 2min
Closing Work Orders and Lightning Round
44:51 • 6min