NARPM Radio

Jan. 14, 2026 In this episode, host Pete Neubig sits down with Mason Arispe, Business Development Manager at 1st Choice Property Management, to break down the sales system behind the company’s growth from 300 to 525 doors in just three years. While many property management firms are seeing lead quality soften, 1st Choice continues to add 100+ properties per year by relying on a clear, repeatable, value-driven sales process — and Mason walks through exactly what’s working.

Jan. 7, 2026 In this episode, host Pete Neubig sits down with Ben Smith, founder of BrightReach. Ben breaks down a practical, phased approach to building a high-performing sales department for property management companies. He explains the importance of starting with a clear strategy—defining growth goals, an ideal client profile and a strong value proposition — before implementing scalable systems and processes. Ben also covers hiring the right sales talent, setting clear expectations and KPIs, and continuously optimizing the sales process through data, accountability and refinement.

Stephen Fox, co-founder of Upkeep Media, dives deep into property management marketing strategies. He shares tips on low-budget YouTube creation, stressing that consistency is key over polish. Discover the importance of demographics in AI search behavior and how video content boosts SEO. Stephen highlights top online lead channels and warns against over-relying on paid ads. He also discusses leveraging third-party sites for AI visibility and the significance of having a clear local targeting on your website.

Nik Boone, founder of Ascend Property Management, shares his inspiring journey from a pre-med student to leading a firm managing over 1,500 doors. He reveals how he landed his first investor client by managing properties without charging fees, building trust for future business. Nik discusses innovative growth strategies like SEO and automating review requests. He emphasizes the importance of in-house maintenance for efficiency and offers insights into client retention by understanding their needs. His mantra: focus and patience are key to long-term success.

Dec. 3, 2025 In this episode of the NARPM Radio podcast, host Pete Neubig sits down with real estate investor and developer Andrew Yates, who began his journey at just 18 years old and has since built a $30M+ portfolio spanning 142 multifamily units. Andrew shares how he went from rehabbing his first duplex in high school to flipping foreclosures, mastering the BRRRR method before it had a name, and ultimately developing the 92-unit Liberty Ridge luxury community. He breaks down his path from single-family deals to large-scale multifamily, why he prefers bigger assets and the lessons learned from managing different property types. A must-listen for investors looking to scale strategically and sustainably.

Margo Boughton, an experienced leader in property management, shares her journey from managing multifamily properties to driving growth at Emerson Property Management. She discusses the importance of building systems that empower teams, allowing for remote leadership. Margo reveals how she transformed processes into tech solutions and created automated onboarding in LeadSimple. Tune in to learn how automated communication enhances consistency and owner satisfaction, and discover her final insights on the meaningful impact of property management.

Pablo Gonzalez, Chief Evangelist at Vendoroo, shares his insights on reducing stress in property management teams. He explains how Vendoroo's AI-driven maintenance coordination can transform communication, automate routine tasks, and allow teams to focus on complex issues. Pablo emphasizes the importance of core values and intentional leadership in fostering psychological safety. The discussion highlights how integrating AI and remote teams can decrease maintenance churn and improve overall efficiency, benefiting both employees and the organization.

Brian Clark, owner of ABC Property Management, shares valuable insights from his decade-long journey in property management and his time at Walmart. He reveals how Walmart's team-oriented culture shaped his leadership style and communication strategies. Brian discusses his transition to focusing on single-family properties, emphasizing the importance of redefined core values and system overhauls. With practical tips on performance metrics, frequent reviews, and adapting to new business models, he highlights how to build a strong team culture, even remotely.

Alex Zweydoff and Lacy Hendricks, co-founders of ClearLead Digital, dive into the importance of trust in SEO for property management. They discuss how authority and transparency can boost online visibility organically, sidestepping paid ads. The duo highlights common SEO misconceptions and the need for realistic expectations of results. They also emphasize the power of targeted content and effective CTAs for conversions, plus how brand presence across platforms fosters trust, making it the new SEO. Get ready for actionable insights that can transform your digital strategy!

Join Kandise Varvil, co-founder of PM PathBuilders, as she unveils the transformative power of virtual assistants in property management. She discusses her journey from managing properties to leading VA teams and offers invaluable tips on delegating tasks effectively. Kandise emphasizes the critical alignment between sales and operations to boost efficiency and shares methods for obtaining team buy-in for new processes. Discover how automation streamlines workflows and enables PMs to manage larger portfolios without the need for costly hires.