NARPM Radio

Pablo Gonzalez, Chief Evangelist at Vendoroo, shares his insights on reducing stress in property management teams. He explains how Vendoroo's AI-driven maintenance coordination can transform communication, automate routine tasks, and allow teams to focus on complex issues. Pablo emphasizes the importance of core values and intentional leadership in fostering psychological safety. The discussion highlights how integrating AI and remote teams can decrease maintenance churn and improve overall efficiency, benefiting both employees and the organization.

Brian Clark, owner of ABC Property Management, shares valuable insights from his decade-long journey in property management and his time at Walmart. He reveals how Walmart's team-oriented culture shaped his leadership style and communication strategies. Brian discusses his transition to focusing on single-family properties, emphasizing the importance of redefined core values and system overhauls. With practical tips on performance metrics, frequent reviews, and adapting to new business models, he highlights how to build a strong team culture, even remotely.

Alex Zweydoff and Lacy Hendricks, co-founders of ClearLead Digital, dive into the importance of trust in SEO for property management. They discuss how authority and transparency can boost online visibility organically, sidestepping paid ads. The duo highlights common SEO misconceptions and the need for realistic expectations of results. They also emphasize the power of targeted content and effective CTAs for conversions, plus how brand presence across platforms fosters trust, making it the new SEO. Get ready for actionable insights that can transform your digital strategy!

Join Kandise Varvil, co-founder of PM PathBuilders, as she unveils the transformative power of virtual assistants in property management. She discusses her journey from managing properties to leading VA teams and offers invaluable tips on delegating tasks effectively. Kandise emphasizes the critical alignment between sales and operations to boost efficiency and shares methods for obtaining team buy-in for new processes. Discover how automation streamlines workflows and enables PMs to manage larger portfolios without the need for costly hires.

Derrick Karimian, CEO of Krystal Properties, has decades of experience in property management, having grown up in the business. He discusses the crucial need for modernization in property management firms, sharing strategies like implementing ticketing systems and effective CRM workflows. Derrick emphasizes the importance of adapting to technology, building vendor relationships, and fostering a strong company culture through recognition. His top recommendations for success include strong SEO, a primary management platform, and utilizing virtual assistants.

Jennifer Merritt, COO and Integrator at RentScale, shares her rich experience in sales and real estate. She discusses the key differences between big-ticket corporate and property management sales, emphasizing the importance of emotional selling. Jennifer argues that sales skills can be trained, highlighting the need for the right mindset. She offers insights on evaluating business development managers quickly and recommends effective compensation structures. Additionally, she provides strategies for easing tensions between sales and operations and effective selling to different personality types.

In this engaging conversation, Matt Speer, the founder of PropertyManagement.com and a former property management operator, shares his journey from tech to real estate. He unveils how his platform is transforming connections between investors and property managers with innovative features like the TrueMatch™ score. Matt highlights the advantages of abandoning outdated lead-selling models in favor of a trustworthy, data-driven marketplace. He also discusses how verification processes improve data quality and set new industry standards for credibility and retention.

In this engaging conversation, Alex Karafiloff, Business Development Manager at Inspection Express, sheds light on the revolutionary impact of AI-powered 360° inspections in property management. He reveals how this technology drastically cuts down inspection times and minimizes deposit disputes. Alex discusses the seamless integration with platforms like Rentvine, enabling remote teams to thrive. He also shares insights on empowering tenants with self-guided inspections and predicts a future where AI handles administrative tasks, allowing property managers to focus on building stronger client relationships.

Courtney Parks, Principal Broker and Director of Operations at Allegiance Property Management, shares her insights on transitioning from property to asset management. She discusses the crucial mindset shift required for managers to view properties as valuable assets, not just rental units. Courtney highlights the role of automation in streamlining operations and enhancing client satisfaction. She also emphasizes the importance of restructuring teams and developing proactive strategies to achieve sustainable growth while balancing profitability with lifestyle goals.

Dylan Scroggins, co-founder of propertymanagement.com and a recruitment expert, dives into the intricacies of hiring in property management. He emphasizes that the right team can make or break a business. Dylan shares strategies for ongoing recruitment, structured interviews, and cultural fit assessments. He discusses sourcing talent from parallel industries and the importance of engaging candidates personally. Additionally, he highlights the significance of organizational growth and transparent leadership in building effective teams.