NARPM Radio From AI to EOS: Tools and Mindsets That Power High-Performing PM Teams
Jul 30, 2025
Inaas Arabi, CEO of Block & Associates Realty, is a pro at scaling property management businesses using innovative technology. In this conversation, he shares insights into how AI and custom workflows can streamline operations and enhance efficiency. They discuss the importance of capacity building before growth, the role of international teams in expanding bandwidth, and how strategic delegation can optimize performance. The chat also touches on personal anecdotes, the benefits of the EOS framework, and the significance of professional networking in the industry.
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Build Capacity Before Growth
- Build operational excellence before pursuing growth.
- Prepare your team and structure to have capacity and avoid employee burnout.
Portfolio-Based Setup Limits Scale
- Block originally used a property manager-centric, portfolio-based setup.
- This limited scalability due to lack of standardization and excessive duplication of roles.
Leverage International Tenant Coordinators
- Use international employees for non-revenue tenant communications.
- This frees property managers to focus on higher-value owner and tenant interactions.
