NARPM Radio From Collections to Connections: The Rent Recovery Revolution
Jun 25, 2025
Robert Locke, co-founder of Rent Recovery and veteran in property management with over 35 years of experience, teams up with his son Tony Locke, who brings tech-savvy and pastoral insights to the conversation. They discuss revolutionizing debt collection for property managers, sharing innovative strategies for growth and the evolution of their business. The duo dives into the importance of technology in enhancing recovery practices and humorously debates the culinary merits of pineapple on pizza while reflecting on their journey with NARPM.
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Early Debt Collection Challenges
- Robert Locke started managing properties professionally in 1980 and faced poor results from traditional debt collection companies.
- With Monica Gilroy's help, he experimented for years to create successful post-move tenant collections directly.
Post-Move Debt Collection Realities
- The day after a tenant moves out, a property manager’s rights to pursue owed money under the lease dissolve.
- Pursuing payment post-move places managers in the complex, regulated space of debt collection law.
Prepare Move-Outs Before Collections
- Property managers should complete tenant move-out paperwork fully and correctly before sending accounts to Rent Recovery.
- Rent Recovery manages federal law–mandated processes, including letter notifications and credit bureau reporting, ensuring compliance and collection effectiveness.
