NARPM Radio

Mark Kreditor, NARPM® Past President and former Owner/Broker of Get There First Realty, discusses property management challenges like industry fees, generational marketing, and the importance of social media. Topics include strategies for managing negative online reviews, evolving fee structures, personalized customer service, and the significance of teaching to build credibility in property management.

Taylor Haas, property management communications expert, discusses call answering, phone trees, reducing phone calls, and building the right call-answering scheme. Topics include challenges of housing in Sedona, transitioning to remote receptionists, optimizing call handling, client communication, efficiency through calendar integration, and streamlined vendor communication. The rapid-fire insights segment covers property management software, org structure, virtual assistants, and personal insights.

Insights on building property management companies with minimal marketing costs, strategies for growth through marketing and lead generation, navigating remote work dynamics, and building financial stability. Sponsor ads feature pest control and leasing automation solutions for property managers.

Property management experts discuss the art of effective communication, including phone etiquette, relationship building, customer service, and soliciting Google reviews. They stress the importance of quality over quantity, personalized communication, team collaboration, and using technology to enhance communication within the team.

Tyler Craddock, NARPM Governmental Affairs Director, discusses the fight against legislation impacting landlords. Topics include a new ordinance in Kansas City, Narphum's efforts to protect landlords' rights, member-driven advocacy, regulating junk fees, tax deductibility of COVID expenses, and the importance of member support.

Join host Pete Neubig as he interviews Billy Early from Colorado Realty and Property Management about how they handle over 1,200 work orders per month. They discuss property management protection programs, property inspections, troubleshooting work orders, the role of maintenance coordinators, measuring customer satisfaction, and the importance of closing work orders.

Melissa Sharone, the 2024 NARPM National President, discusses the importance of vision in a property management firm, the benefits of joining NARPM, and the idea of hosting a master mining event conference to bridge the gap between October and April events. They also touch on org structure, virtual assistants, and business strategies in a quick Q&A segment.

In this vendor showcase episode, the podcast covers innovative solutions for property managers, including alternative options for security deposits and utility concierge services. They also discuss various vendor solutions such as pet-screening policies, virtual property renovation, branded marketing materials, and lead automation. The podcast addresses the problem of high owner churn rates and introduces Blanket, a property retention platform. They also explore the challenges brought by changing technology in property management and highlight solutions like Lula, PES Share, and Axos Bank services. The episode concludes with discussions on support and optimization solutions for property managers.

Join NARPM Radio as host Pete Neubig welcomes Paul Kankowski, Director of Systems & Operations for PURE Property Management. They discuss the importance of processes in property management, the benefits of scaling a business, and the power of automation. Learn how processes can reduce expenses, improve customer experiences, and increase profitability. Avoid common mistakes and discover the benefits of joining NARPM and the supportive community it offers.

Join Pete Neubig as he welcomes Joe Easton, Senior Channel Partner Manager at Rent Manager on a journey through the maturation of property management software. They discuss the evolution of property management software, the role of AI in property management, and the importance of embracing technology in the industry. They also share advice for those starting out in property management and have a lively discussion about comic book characters and pets.