NARPM Radio

Learn from property management leaders about client selection, operational efficiency, inbound marketing, lease marketing, and tech-savvy strategies. Discover the importance of targeting specific clients, timing for business growth, evaluating property owners, and selective growth tactics. Navigate the changing rental market landscape, manage workflows with software tools, and explore property management solutions at Narphum Trade Show.

Ron Holt, founder of Pink Zebra Moving, shares his journey of transitioning from blue-collar to white-collar business, leveraging digital marketing and SEO. He discusses challenges with marketing budgets, investing in infrastructure, and creating a successful franchise blueprint. Learn how he turned a bad moving experience into a customer-focused company, emphasizing vision and dedication in transforming an industry.

Learn about efficient maintenance management, prioritizing tasks, and executing lease renewals in property management. Discover strategies for vendor management, setting benchmarks for maintenance teams, and optimizing operations with various services.

Tiffany Rosenbaum, Owner of Rosenbaum Realty Group, discusses transitioning from novice investor to property management leader. Topics cover SWAT team approach, analytical decision-making, strategic financial planning, remote team creation, embracing high-level roles, leadership insights, business operations efficiency, team dynamics, hiring process architects, perseverance, learning from mistakes, and organizational strategies for property management.

Josh Huite, Owner of Tradesman Experience, discusses leadership culture, managing vendors, choosing contractors, and optimizing vendor relationships in property management. They explore vendor agreements, approval limits, lessons learned in the HVAC industry, challenges in skilled trades businesses, and the impact of leadership on property management relationships.

DD Lee, NARPM® Treasurer, shares insights on building a successful property management business. Topics include hiring the right talent, aligning values with team building, tracking KPIs for growth, and motivating employees through fun activities.

Mark Kreditor, NARPM® Past President and former Owner/Broker of Get There First Realty, discusses property management challenges like industry fees, generational marketing, and the importance of social media. Topics include strategies for managing negative online reviews, evolving fee structures, personalized customer service, and the significance of teaching to build credibility in property management.

Taylor Haas, property management communications expert, discusses call answering, phone trees, reducing phone calls, and building the right call-answering scheme. Topics include challenges of housing in Sedona, transitioning to remote receptionists, optimizing call handling, client communication, efficiency through calendar integration, and streamlined vendor communication. The rapid-fire insights segment covers property management software, org structure, virtual assistants, and personal insights.

Insights on building property management companies with minimal marketing costs, strategies for growth through marketing and lead generation, navigating remote work dynamics, and building financial stability. Sponsor ads feature pest control and leasing automation solutions for property managers.

Property management experts discuss the art of effective communication, including phone etiquette, relationship building, customer service, and soliciting Google reviews. They stress the importance of quality over quantity, personalized communication, team collaboration, and using technology to enhance communication within the team.