NARPM Radio

In this discussion, business coach Doug Winnie shares his expertise on goal setting and KPIs for business success. He emphasizes how small businesses can emulate the measurable goals of larger companies, breaking them into manageable steps. Doug explains the importance of defined team roles and performance indicators. He also explores strategies for crafting a business that can thrive independently, preparing owners for future opportunities, whether that’s selling or simply enjoying a more balanced life.

Landon Cooley, co-founder of Pest Share, discusses how unique initiatives like the orange shoes movement enhance community in property management. He shares insights on using technology for efficient pest management, ultimately improving client satisfaction. The conversation also covers key performance indicators for growth and the importance of effective communication between property managers and residents. With lively anecdotes about entrepreneurship and community impact, listeners gain valuable strategies for achieving a win-win for all parties involved.

Join Diego Alatorre, a maintenance management strategies expert, and Tom Van Waelem, a specialist in vendor relationships, as they discuss key performance indicators essential for property maintenance success. They emphasize the power of proactive communication and timely vendor payments in enhancing tenant satisfaction. The duo shares innovative strategies for building strong vendor relationships through regular feedback and clear expectations, proving that effective management can significantly improve efficiency and tenant happiness.

Lindsay Liu, co-founder and CEO of a cutting-edge property management technology company, shares her insights on the transformative power of AI in the industry. The conversation dives into the importance of balancing innovation with the human touch, tackling challenges like data security and workforce dynamics. Liu discusses practical strategies for integrating AI into property management, enhancing efficiency, and addressing tenant concerns. Listeners will enjoy her perspectives on effective business partnerships and the evolving landscape of property management tech.

In this discussion, Marc Cunningham, President of Grace Property Management & Real Estate and Founder of PM Build, shares insights on managing property management businesses while prioritizing team well-being. He highlights the signs of burnout and how to create a positive work environment. Marc emphasizes the importance of empathy and trust in leadership. He also addresses adapting marketing strategies to reach 'accidental landlords' amidst changing market conditions, stressing the need for continuous learning and data-driven decision-making.

In this engaging conversation, Thomas Perfect, owner of Uplift Property Management, shares his insights on leadership and the tough choices in the property management industry. He discusses the difficulties of balancing friendships and business, including the tough decision to let go of a close friend. Thomas emphasizes the importance of core values and maintaining relationships after challenging decisions. He also reveals personal anecdotes, including his love for desert trips and a desire for the superpower of efficiency.

Sam Eddinger, founder of Ironclad Property Management and former nuclear engineer, shares his unique journey into real estate. He discusses transitioning to a remote-first team model, emphasizing hiring for company culture and setting clear expectations. Sam highlights the balance of personal health and business, using fitness insights to parallel entrepreneurial success. He also touches on remote management challenges, productivity tools, and the importance of networking in property management, offering actionable strategies for building a thriving remote team.

Pete Neubig, co-founder and CEO of VPM Solutions, shares his innovative journey in property management with interviewer Peter Hernandez. They discuss the transformative role of virtual assistants in enhancing operational efficiency. Pete reveals the economic benefits of hiring remote teams from countries like Mexico and the Philippines. Training strategies for onboarding virtual assistants are highlighted, emphasizing ownership and morale. The conversation is lightened with personal stories and a fun debate about burger condiments, illustrating their engaging rapport.

Michael Parker, co-founder of Geekly Media and VPM Solutions, dives into the exciting world of AI in property management. He discusses how AI tools can automate repetitive tasks and enhance customer service. The conversation also covers the evolution of AI technologies, like ChatGPT, and their transformative potential for the industry. Parker emphasizes the importance of reliable data and the potential job shifts that come with these advancements. A lively discussion unfolds around the need for adaptability in the ever-changing landscape of property management.

Benton Cotter, Co-founder and CEO of Rentvest, discusses effective PM marketing strategies including content types, SEO, and pay-per-click. He shares predictions on market trends, advice for newcomers, and tips for expanding into new markets.