NARPM Radio

Aaron Holt, a board-certified labor and employment lawyer at Cozen O'Connor, shares his expertise on navigating the complexities of diversity, equity, and inclusion in hiring practices. He discusses the implications of recent Supreme Court rulings and how companies can comply while enhancing workplace diversity. Holt also delves into the risks of social media hiring, offering guidance on best practices to ensure fair candidate evaluations. The conversation concludes with valuable insights for employers adapting to today's legal landscape.

Victor Cianci, Vice President of Sales at Citizen Home Solutions, shares his expertise in property management and technology. He discusses how CHS builds trust and enhances customer experiences through data-driven processes. Victor emphasizes the importance of simplifying utility setups for new tenants and how automation can streamline property management. He also offers entrepreneurial insights, shedding light on the value of risk-taking and embracing failure. With personal anecdotes, he combines professional wisdom with relatable humor.

David Greene, a renowned real estate authority and podcaster for BiggerPockets, shares valuable insights into property management strategies. He emphasizes the necessity of building trust with clients and adapting leadership during economic downturns. Topics include the importance of effective sales, maintaining team morale amid market challenges, and utilizing innovative tools like AI for property management. Greene also discusses the struggles in the labor market and the significance of transparency in commission structures, offering practical tips for property managers to thrive.

Jeremy Pound, CEO of RentScale and a renowned business development expert for property managers, shares his insights on effective strategies for hiring and compensating Business Development Managers. He examines the ongoing debate about the necessity of BDMs in growth strategies. Listeners learn about the importance of market research, innovative client acquisition tactics, and nurturing long-term relationships for lead generation. Pound also discusses the evolution of compensation models to attract top talent while managing business costs.

In this discussion, business coach Doug Winnie shares his expertise on goal setting and KPIs for business success. He emphasizes how small businesses can emulate the measurable goals of larger companies, breaking them into manageable steps. Doug explains the importance of defined team roles and performance indicators. He also explores strategies for crafting a business that can thrive independently, preparing owners for future opportunities, whether that’s selling or simply enjoying a more balanced life.

Landon Cooley, co-founder of Pest Share, discusses how unique initiatives like the orange shoes movement enhance community in property management. He shares insights on using technology for efficient pest management, ultimately improving client satisfaction. The conversation also covers key performance indicators for growth and the importance of effective communication between property managers and residents. With lively anecdotes about entrepreneurship and community impact, listeners gain valuable strategies for achieving a win-win for all parties involved.

Join Diego Alatorre, a maintenance management strategies expert, and Tom Van Waelem, a specialist in vendor relationships, as they discuss key performance indicators essential for property maintenance success. They emphasize the power of proactive communication and timely vendor payments in enhancing tenant satisfaction. The duo shares innovative strategies for building strong vendor relationships through regular feedback and clear expectations, proving that effective management can significantly improve efficiency and tenant happiness.

Lindsay Liu, co-founder and CEO of a cutting-edge property management technology company, shares her insights on the transformative power of AI in the industry. The conversation dives into the importance of balancing innovation with the human touch, tackling challenges like data security and workforce dynamics. Liu discusses practical strategies for integrating AI into property management, enhancing efficiency, and addressing tenant concerns. Listeners will enjoy her perspectives on effective business partnerships and the evolving landscape of property management tech.

In this discussion, Marc Cunningham, President of Grace Property Management & Real Estate and Founder of PM Build, shares insights on managing property management businesses while prioritizing team well-being. He highlights the signs of burnout and how to create a positive work environment. Marc emphasizes the importance of empathy and trust in leadership. He also addresses adapting marketing strategies to reach 'accidental landlords' amidst changing market conditions, stressing the need for continuous learning and data-driven decision-making.

In this engaging conversation, Thomas Perfect, owner of Uplift Property Management, shares his insights on leadership and the tough choices in the property management industry. He discusses the difficulties of balancing friendships and business, including the tough decision to let go of a close friend. Thomas emphasizes the importance of core values and maintaining relationships after challenging decisions. He also reveals personal anecdotes, including his love for desert trips and a desire for the superpower of efficiency.