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NARPM Radio
The Process-Driven Property Manager: How Systems Unlock Growth
Feb 19, 2025
Ben Serven, CEO of Black Sheep Global, is an expert in process, tech, and automation consulting for property management. He discusses how documenting workflows and implementing automation can streamline chaotic operations. Ben emphasizes cultivating a process-oriented mindset to boost business growth. He shares strategies for overcoming inefficiencies, the value of team buy-in, and gradual implementation of new systems. Personal anecdotes reveal how tech improves decision-making and enhances operational efficiency, whether managing six doors or six hundred.
50:26
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Quick takeaways
- Implementing a process-driven culture with documented workflows and automation significantly enhances efficiency and reduces operational chaos in property management.
- Property managers should actively invest in real estate themselves to leverage their industry expertise for personal wealth building and long-term financial growth.
Deep dives
The Importance of Process-Driven Culture
Developing a process-driven culture is crucial for property management businesses to enhance efficiency and accountability. By implementing streamlined workflows and automation, teams can alleviate chaos and improve tenant satisfaction. This approach allows property managers to maintain operational excellence while driving growth and reduces the chances of overlooking essential tasks. Adopting processes from the beginning fosters scalability and positions the company for long-term success.
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