Ben Serven, CEO of Black Sheep Global, is an expert in process, tech, and automation consulting for property management. He discusses how documenting workflows and implementing automation can streamline chaotic operations. Ben emphasizes cultivating a process-oriented mindset to boost business growth. He shares strategies for overcoming inefficiencies, the value of team buy-in, and gradual implementation of new systems. Personal anecdotes reveal how tech improves decision-making and enhances operational efficiency, whether managing six doors or six hundred.