Brian Birdy, CEO of PMI Birdy Properties and past president of NARPM, shares his wealth of experience in property management and leadership. He discusses empowering teams through ownership and setting bold goals to combat rising vacancy rates. Birdy emphasizes the significance of guarantees in building trust with clients, drawing parallels with successful companies. He also delves into managing family business dynamics and highlights the importance of defining roles for sustainable success. Listeners can expect actionable insights and a touch of humor throughout the conversation.