Connecting the Dots: Communication Strategies in Property Management
Feb 28, 2024
auto_awesome
Property management experts discuss the art of effective communication, including phone etiquette, relationship building, customer service, and soliciting Google reviews. They stress the importance of quality over quantity, personalized communication, team collaboration, and using technology to enhance communication within the team.
Directly answering calls fosters trust with owners and tenants, reducing stress and increasing trust.
Providing a single point of contact streamlines communication with owners, enhancing efficiency and satisfaction.
Personalized tenant appreciation through gestures strengthens relationships, leading to better retention rates and community atmosphere.
Deep dives
Building Stronger Communication Through Phone Accessibility
Pete Newbig hosts a discussion on the importance of answering the phone in property management companies. Amber from First Class Realty highlights the value of personal connections by directly answering calls, fostering trust with owners and tenants. By providing direct access to designated contacts, owners feel assured and have a positive experience, ultimately reducing stress and increasing trust.
Enhancing Owner Communication Through Single Point Contact System
Yuliana discusses implementing a single point of communication for owners in property management. By offering a designated contact for owners, inbound messaging is streamlined, ensuring prompt and accurate responses to owner inquiries. This approach enhances communication efficiency and establishes a consistent, reliable communication channel for owners, ultimately leading to improved satisfaction and trust.
Customer Service Innovation with Personalized Tenant Appreciation
Peter Tivardov explores the significance of customer service in property management, emphasizing personalized tenant appreciation as a key strategy. By sending handwritten thank you cards and offering gestures like Starbucks gift cards to renewing residents, the property management team enhances tenant experience and builds stronger relationships. This approach contributes to better tenant retention rates and fosters a positive community atmosphere.
Improving Resident Relationships Through Proactive Communication and Support
Kelly Thompson emphasizes the importance of team meetings and structured communication to strengthen team dynamics and tenant relations. By implementing regular huddles for team building and short, focused training sessions on specific operational issues, the property management team ensures effective communication and problem-solving. This approach promotes a positive team culture and enhances operational efficiency, resulting in improved resident satisfaction and streamlined processes.
Cultivating Team Cohesion Through Effective Meeting Structures
Kelly Tolson shares insights on establishing efficient meeting structures to enhance team cohesion within property management companies. By conducting weekly huddles focused on team building and training sessions, the team builds stronger relationships and addresses operational challenges collaboratively. These structured meetings improve communication, promote knowledge sharing, and streamline processes, leading to enhanced teamwork and organizational success.
In this episode we call "Connecting the Dots: Communication Strategies in Property Management," NARPM® Radio host Pete Neubig gathers six property management experts to share their wisdom. They unravel the art of communication in the industry. From handling applications to fostering positive relationships with owners, residents and applicants, this episode provides a deep dive into the power of effective communication.
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode