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NARPM Radio

Connecting the Dots: Communication Strategies in Property Management

Feb 28, 2024
Property management experts discuss the art of effective communication, including phone etiquette, relationship building, customer service, and soliciting Google reviews. They stress the importance of quality over quantity, personalized communication, team collaboration, and using technology to enhance communication within the team.
49:24

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Quick takeaways

  • Directly answering calls fosters trust with owners and tenants, reducing stress and increasing trust.
  • Providing a single point of contact streamlines communication with owners, enhancing efficiency and satisfaction.

Deep dives

Building Stronger Communication Through Phone Accessibility

Pete Newbig hosts a discussion on the importance of answering the phone in property management companies. Amber from First Class Realty highlights the value of personal connections by directly answering calls, fostering trust with owners and tenants. By providing direct access to designated contacts, owners feel assured and have a positive experience, ultimately reducing stress and increasing trust.

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