NARPM Radio

Join Kandise Varvil, co-founder of PM PathBuilders, as she unveils the transformative power of virtual assistants in property management. She discusses her journey from managing properties to leading VA teams and offers invaluable tips on delegating tasks effectively. Kandise emphasizes the critical alignment between sales and operations to boost efficiency and shares methods for obtaining team buy-in for new processes. Discover how automation streamlines workflows and enables PMs to manage larger portfolios without the need for costly hires.

Derrick Karimian, CEO of Krystal Properties, has decades of experience in property management, having grown up in the business. He discusses the crucial need for modernization in property management firms, sharing strategies like implementing ticketing systems and effective CRM workflows. Derrick emphasizes the importance of adapting to technology, building vendor relationships, and fostering a strong company culture through recognition. His top recommendations for success include strong SEO, a primary management platform, and utilizing virtual assistants.

Jennifer Merritt, COO and Integrator at RentScale, shares her rich experience in sales and real estate. She discusses the key differences between big-ticket corporate and property management sales, emphasizing the importance of emotional selling. Jennifer argues that sales skills can be trained, highlighting the need for the right mindset. She offers insights on evaluating business development managers quickly and recommends effective compensation structures. Additionally, she provides strategies for easing tensions between sales and operations and effective selling to different personality types.

In this engaging conversation, Matt Speer, the founder of PropertyManagement.com and a former property management operator, shares his journey from tech to real estate. He unveils how his platform is transforming connections between investors and property managers with innovative features like the TrueMatch™ score. Matt highlights the advantages of abandoning outdated lead-selling models in favor of a trustworthy, data-driven marketplace. He also discusses how verification processes improve data quality and set new industry standards for credibility and retention.

In this engaging conversation, Alex Karafiloff, Business Development Manager at Inspection Express, sheds light on the revolutionary impact of AI-powered 360° inspections in property management. He reveals how this technology drastically cuts down inspection times and minimizes deposit disputes. Alex discusses the seamless integration with platforms like Rentvine, enabling remote teams to thrive. He also shares insights on empowering tenants with self-guided inspections and predicts a future where AI handles administrative tasks, allowing property managers to focus on building stronger client relationships.

Courtney Parks, Principal Broker and Director of Operations at Allegiance Property Management, shares her insights on transitioning from property to asset management. She discusses the crucial mindset shift required for managers to view properties as valuable assets, not just rental units. Courtney highlights the role of automation in streamlining operations and enhancing client satisfaction. She also emphasizes the importance of restructuring teams and developing proactive strategies to achieve sustainable growth while balancing profitability with lifestyle goals.

Dylan Scroggins, co-founder of propertymanagement.com and a recruitment expert, dives into the intricacies of hiring in property management. He emphasizes that the right team can make or break a business. Dylan shares strategies for ongoing recruitment, structured interviews, and cultural fit assessments. He discusses sourcing talent from parallel industries and the importance of engaging candidates personally. Additionally, he highlights the significance of organizational growth and transparent leadership in building effective teams.

Robert Rowell, former President of Basketball Operations for the Golden State Warriors and founder of Breaking Barriers, shares his insights on building championship teams through effective leadership. He discusses creating an inclusive culture within the NBA and emphasizes the importance of soft skills and mental wellness in diverse workplaces. Rowell also highlights innovative training solutions for small businesses to enhance professionalism and communication, addressing generational divides and the significance of mental health resources in organizational success.

Preston Walls, founder of Walls Property Group, shares his expertise on avoiding overwhelm in property management. He discusses innovative strategies to build wealth through ownership while improving team performance. The conversation touches on leveraging AI for rental analysis and navigating competitive platforms like Zillow and apartments.com. With humor and practical advice, Preston emphasizes the importance of technology, smart growth strategies, and efficient operations to enhance both profitability and client satisfaction.

Aug. 20, 2025 In this episode, Grandview Peak Capital founder and principal Eddie Ovey shares exactly what property management business owners should know before selling, from identifying the right buyer to navigating the transition process smoothly. Drawing on his Harvard MBA background and hands-on approach to acquisitions, Eddie reveals what makes a PM company attractive, the key steps in due diligence, and how cultural fit can make or break a deal. Whether you’re considering selling now or in the future, you’ll gain insider strategies to maximize your company’s value and ensure a seamless handoff.