NARPM Radio Balancing Boutique Service and Scalability in Property Management
May 7, 2025
Angela Holman, the 2025 NARPM® Treasurer and owner of Premier Property Management, shares insights from her boutique-style approach to property management. She values personalized customer service and believes in maintaining strong owner-tenant relationships through in-person meetings. Angela also discusses the importance of staying true to her business values and avoiding trends. Additionally, she touches on exit strategies, her passion for baking, and what keeps her grounded in a people-first mindset.
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Culture Clash With VC Vendors
- VC-backed tech vendors operate differently from owner-operated small property managers.
- This cultural difference creates a disconnect between large VC-backed vendors and boutique owner-operators.
Volunteering Benefits Business
- Angela served on NARPM committees by committing 5-10 hours monthly via Zoom meetings.
- Volunteering offered valuable connections and industry insights with manageable time investment.
Trusted Team Enables Flexibility
- Angela can leave her business for up to 2-3 weeks due to a highly trusted, long-term staff.
- Her team's autonomy allows smooth business operations during her absences.