Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you start to tie upsells into your sales practices. Do you know the difference between the excavation and pipelining business? Find out.Episode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterThanks to Our Sponsor Supply House Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

John, CEO of Wilson Companies, shares insights on crafting effective organizational structures for home service businesses. He and Jack discuss navigating HVAC's peak season challenges, emphasizing strategic planning and delegation. The conversation highlights the importance of specialized roles within HVAC teams and the impact of market dynamics on hiring. John opens up about moving from a trade-based to a discipline-focused model, aiming for efficiency and regional growth. Tune in for valuable strategies to thrive in the competitive HVAC landscape!

Join this episode as Jack and John tackle the challenges of managing HVAC growth during record-breaking sales in the summer heatwave. They discuss scaling up revenue, infrastructure, and the importance of centralizing operations. Learn about their experiences with business expansion and facility upgrades to enhance growth and quality of hires.

This podcast covers strategies for increasing revenue per plumber and HVAC technician, tracking KPIs, hiring team leads, and implementing incentive-based compensation plans. It also discusses rebranding after acquisitions and successful business models like new construction.

Founder of Avoca AI, Tyson Chen, discusses the AI call center revolution for home service businesses. Topics include optimizing call center performance, challenges in measuring customer service, benefits of using Avoca, and strategies to enhance efficiency and effectiveness of call centers in the trades industry.

Join John and Jack as they discuss hitting sales milestones, training programs, and strategies to boost average ticket sales. They explore call-by-call management, creating effective options for customers, and improving service quality. Learn about Avoca coaching, tailoring service offerings, and the dynamics of a specialized Facebook group for home service professionals.

Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and successes in the industry, fresh marketing approaches, and how Service Scalers is setting new standards. If you're in the home service industry or considering entering it, this episode is packed with valuable insights and practical advice.Chapters00:00 Introduction and Guest Welcome00:16 Tour of the Shop01:07 Comparing Home Service Companies01:48 Digital Marketing Journey02:26 Specialized Marketing Campaigns02:58 Building an Agency for Home Services03:57 Challenges in Home Service Marketing07:44 Client Success Stories13:52 Future of Home Service Marketing15:00 Management Fees and PPC Commissions15:36 Ownership Issues with Marketing Assets16:20 Exploring New Marketing Options17:32 The Importance of Lead Generation19:17 Leveraging Technology and AI in Marketing21:09 Building a Competitive Advantage24:08 Client Success Stories and Referrals25:26 Conclusion and Final ThoughtsEpisode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterGuest: Sam Preston of Service Scalers: @HeySamPreston If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.www.servicescalers.comSpecial Thanks to Avoca AI Coaching and TrainingLooking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’. Click here to schedule your demo today.Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coaching and overall call center efficiency. The hosts highlight initial successes seen in just a few weeks, the potential for field operations, and their aspirations for AI in marketing. The discussion also explores the broader implications of AI on business scalability and future industry trends. Tune in to hear about their journey, insights, and a special promo code for Avoca's services.00:00 Introduction and AI in Home Services01:35 Business Performance and Growth12:47 Leveraging AI in Call Centers23:32 Exciting AI Developments in Recent Months24:18 The Future of AI in Home Services25:13 AI's Impact on Marketing and Call Centers26:26 Exploring Full AI Call Centers28:20 Challenges and Adoption of AI in Call Centers32:38 AI in the Field: Early Stages and Potential39:10 Community Engagement and ResourcesEpisode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterSpecial Thanks to Avoca AI Coaching and TrainingLooking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’. Click here to schedule your demo today.https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building business blueprints, recruiting for small operations, pricing during slow periods, and integrating new brands after acquisitions. Want to be there live for the next Q&A? Look below for a link to joining the Facebook group!00:00 Introduction to Owned and Operated00:28 Service Scalers Promo00:52 First Live Stream and Q&A Introduction01:28 Building a Blueprint for Growth04:40 Competitive Advantages for Small Operations08:45 Dynamic Pricing Strategies12:45 Acquisition and Fleet Management25:54 Outbound Strategy and Customer Retention28:13 Evaluating New Business Opportunities30:00 The EndEpisode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterSpecial thanks to our sponsor: Service Scalers: 📈Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale operations. With insights on securing C-level talent and optimizing business growth, this session is packed with valuable advice for home service entrepreneurs looking to elevate their companies. Don't forget to leave a five-star review and subscribe for more expert tips and engaging discussions!00:00 Introduction to Owned and Operated00:54 The Journey of John Wilson: From Bedtime Stories to Plumbing Pro01:35 Exploring the Mindset of Thinking Big in Business03:28 The Challenges and Opportunities of Business Growth10:59 Considering the Impact of Raising Capital and Strategic Partnerships14:16 Navigating Business Constraints and the Path to Expansion21:30 The Role of Talent and Expertise in Scaling a Business27:32 Concluding Thoughts on Business Growth and Listener EngagementSubscribe on YouTube for even more content!Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC