Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#214 How Great Leaders Scale Service Businesses Fast

8 snips
Jun 24, 2025
Discover the essential leadership traits that drive success in service businesses. Learn how Standard Operating Procedures can streamline operations and promote team autonomy. Hear about the journey of scaling from 30 to over 60 employees and the shift from tactical management to strategic development. Unpack the importance of effective delegation, emotional intelligence, and maintaining operational efficiency during rapid growth. Explore the role of AI in enhancing customer service and the significance of building a transparent company culture.
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ANECDOTE

Learning Leadership Through Acquisitions

  • Brandon describes joining Wilson's company during early acquisition phases when everything was hands-on and tactical.
  • He learned on the job, building processes and understanding trades like plumbing and HVAC through direct involvement.
ADVICE

Leverage SOPs for Growth

  • Embrace and document SOPs to standardize processes and delegate implementation.
  • This enables growth by freeing leaders from doing every task themselves and encourages autonomy.
INSIGHT

Owner Bottlenecks Stall Growth

  • Many organic growth companies become bottlenecked by the owner who controls all approvals.
  • Being forced to delegate by acquisitions or growth shocks helps companies unlock scalable leadership.
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