Chris Hoffman, CEO of the $130M Hoffman Brothers, shares his remarkable journey of scaling a family business with John and Jack. He emphasizes the critical role of financial discipline and talent development for achieving sustainable growth. The conversation dives into managing competition, navigating high-growth challenges, and the importance of operational structure. Chris also reveals innovative strategies for handling diverse service areas and highlights the power of patience and simplicity in building a successful business.

It’s Breaking $5M Workshop week, and Jack and John are together in the studio for the first time! What happens when you get these two together? They talk about call centers, that’s what. They break down organizational changes driven by AI, adjustments to call center compensation and the broader implications for business efficiency. They’ll also stress the importance of continuously negotiating with vendors to reduce costs and increase profitability. Networking and learning from industry peers is also highlighted as a vital resource for business growth and uncovering new strategies.Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.Learn More About Hatch HereIf you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.Episode Hosts: 🎤John Wilson: @WilsonCompanies on XJack Carr: @TheHVACJack on XVisit Owned and Operated for More InformationContact: info@ownedandoperated.comJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVACContact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

John and Jack welcome Joe Crisara from Service MVP, a mainstay in the home services business. Joe shares his extensive experience spanning 47 years in the trades industry, detailing his journey from a service technician to a successful entrepreneur. He discusses how implementing call by call management and personalized customer service can drastically improve business outcomes. Joe also highlights the importance of using technology like Hatch and Rilla to streamline workflows and enhance customer engagement. Is call by call management the path towards becoming your own Service MVP? Tune in and find out.Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.Learn More About Hatch HereEpisode Hosts: 🎤John Wilson: @TheWilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterEpisode Guest:Joe Crisara: @JoeCrisara on TwitterLearn more about Service MVP Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in HVAC and plumbing. What was the process for Brian of transitioning from a hands-on operator to a business owner mindset, learning the intricacies of multi-location management, and finding the importance of strategic partnerships? Brian shares his experiences with TR Miller’s growth trajectory, the lessons learned from slowdowns and operational challenges, and the significance of maintaining a balance between customer service, employee engagement, and financial performance. Learn more about Sagan Passport and what it can do for your home service business hiring needs:https://ownedandoperated.saganpassport.comEpisode Hosts: 🎤John Wilson: @TheWilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterEpisode Guest:Brian Sloan: @BSloan25 on TwitterLearn more about TR Miller HVAC and PlumbingService Scalers can help determine your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!https://www.servicescalers.com/auditContact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolstering your employee retention strategy, and how this approach boosts performance and revenue. Wyatt also breaks down the significance of timely rewards and Upsmith's future roadmap.Thanks to Our Sponsor Supply House Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!Episode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterEpisode Guest:Wyatt Smith: On LinkedIn | @wyatt_h_smith on TwitterLearn More About UpsmithHead over to the Owned and Operated Facebook GroupContact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

Danny Peavey, founder of Home Service Engine, delves into the complexities of KPIs and data management in the home services sector. He stresses the importance of actionable insights and shares personal experiences that illustrate the value of site visits. The discussion highlights the overwhelming data landscape, the significance of tracking performance indicators, and the integration of AI tools for improving efficiency. Peavey also emphasizes collaboration among HVAC peers to achieve cost savings and the necessity for companies to adapt to rapid tech advancements.

Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Chad Peterman, President and CEO of Peterman Brothers–a $120M home service empire with over 700 employees and eight locations. Follow along as Chad discusses how a centralized operation opened the door for expansion, the realities of recruiting and marketing for a large organization, and the power of podcasting and branding to help find the right hiring fits for your business culture.Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!https://www.servicescalers.com/auditEpisode Hosts: 🎤John Wilson: https://x.com/WilsonCompaniesJack Carr: https://x.com/thehvacjackEpisode Guest:Chad Peterman: On LinkedIn | @ChadMPeterman on TwitterLearn More About Chad PetermanThe Can’t Stop The Growth PodcastSpecial Thanks to Avoca AI Coaching and TrainingLooking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.Click here to schedule your demo today.https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing company that works in small residential, commercial, and new construction. Matt discusses the balance between working in the two worlds of new construction and residential home services and how it led to being in over 6,000 homes in one year while also spending big dollars on equipment on the construction side. The two also discuss Matt’s plans for future vertical expansions and his formula for making the plumbing side of things explode.Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!https://www.servicescalers.com/auditEpisode Hosts: 🎤John Wilson: https://x.com/WilsonCompaniesJack Carr: https://x.com/thehvacjackEpisode Guest:Matt Ballard: https://x.com/mballard83Sunrise Mechanical: (https://www.sunrisehvac.comSpecial Thanks to Avoca AI Coaching and TrainingLooking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.Click here to schedule your demo today.https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

Tommy Mello, founder and CEO of A1 Garage, oversees a booming home service business across 20 states. He shares insights on cultivating a strong company culture and leveraging partnerships for monumental growth. The importance of networking in the industry is a central theme, alongside his recent book, 'Elevate,' which focuses on employee development. Mello discusses strategies for enhancing customer loyalty and the role of marketing technology, while promoting his upcoming Freedom 2024 event aimed at fostering collaboration within the sector.

Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment paying for itself almost immediately. However, the big topic of conversation covers home service business leads, generating those leads when times get quiet, and the various avenues an owner has available to source customers.Episode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterContact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC