
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Latest episodes

Jan 24, 2024 • 1h 2min
E040: Merchandising Deep Dive
Enhancing customer experience, seasonal merchandise, overwhelming options, omnichannel complexities, exclusive SMU unit, business adaptability, aligning products with brand message, merchandising and brand building, capitalizing on chance, improving drop strategy, sticking to core competency

8 snips
Jan 17, 2024 • 56min
E039: Creative, Top Of Funnel, Productivity Hacks, Delegation, Brand Performance & More.
The podcast covers topics such as the importance of taking time off, defining productivity for different roles, the potential of TV advertising, exploring different top-of-funnel sources, the impact of retail stores on top-of-funnel awareness, the value of short-form content for social media, the importance of storytelling in advertising, and market penetration and brand domination.

8 snips
Jan 10, 2024 • 1h 6min
E038: The Inventory Deep Dive.
The podcast explores the complexities of inventory management and the factors affecting inventory risk. It discusses the impact of inventory on lending and credit, as well as the risks of overstocking and understocking. The importance of managing downside, considering macro factors, and operating with paranoia is emphasized. The role of domestic manufacturing in resilience and growth is examined, along with the advantages of brand, speed, and customizable products. The challenges of inventory management, cutting inventory, and expanding manufacturing into new markets are discussed. Finally, the podcast touches on recycling inventory, being analytical, and the importance of intentionality and consistency.

7 snips
Jan 3, 2024 • 55min
Operators Bonus Episode - The Sendlane Panel Event
Topics include the role of VC funding in marketing, the impact of e-commerce on ad budgets, the importance of company culture, competition in the drinkware industry, surrounding yourself with experts, using TikTok for brands, the evolution of the influencer market on YouTube, and the importance of relationships and priorities.

12 snips
Jan 3, 2024 • 1h 2min
E037: 2024 Planning, How Ridge Launched Watches, Move Back To Bootstrapping, CEOs Just Write & More
The podcast covers topics such as annual planning, predictions for 2024, expanding target audience, launching watches, and returning to bootstrapping principles.

6 snips
Dec 27, 2023 • 1h 4min
E036: The Big Debate: Remote or Office? Featuring Steven CEO of Cuts Clothing VS Sean CEO of Ridge.
CEOs of Cuts Clothing and Ridge debate remote vs in-office work. They discuss advertising effectiveness, drawbacks of hybrid work, advantages of remote work, impact of cost of living on hiring, and considerations for companies. They also explore salary bands, market sizes, and inventory planning.

5 snips
Dec 20, 2023 • 58min
E035: 2024 Marketing Predictions, December Sales Check, Marketing Mix, US Economy & More
Topics discussed in this podcast include marketing predictions for 2024, measurement of ROAS and MER, media mix and advertising platforms, the dominance of Meta in advertising, the role of AI in advertising, the impact of word of mouth marketing, and the future of AI in advertising.

9 snips
Dec 13, 2023 • 1h 1min
E034: Seans Skill Tree Framework, Personal Finance, Ad Efficiency at Scale, Avoiding Emotional bias
The podcast covers topics such as the Skill Tree Framework for ecommerce, personal finance and balance sheets, the efficiency of advertising and customer acquisition, the importance of scale and total addressable market, analyzing revenue from returning customers, and making rational decisions and avoiding emotional bias.

5 snips
Dec 6, 2023 • 1h
E033: Cyber Monday Results, Contract Manufacturing, Global Commerce Dynamics, Market Competition.
The podcast discusses the aftermath of Cyber Monday sales, the benefits of competition in driving innovation, the challenges of contract manufacturing, the importance of supply chain in building a brand, the future of manufacturing with automation and AI, and the challenges of manufacturing in the USA.

Nov 29, 2023 • 1h 13min
E032: Black Friday Results Show, Q5 Planning, Maximising December, Market Trends, OOH Ads & More
Efficient preparations for Black Friday, focusing on DTC and retailers. Amazon's holiday sales surpass other retailers. Effective Black Friday strategy: volume over creativity. $100 million spent to sponsor NFL game. Challenges of managing seasonal inventory and sales. Spotlight bias, big brands sell to TJ Maxx. The importance of investing in the team and staying scrappy as a company in 2022. The effectiveness of television ads in building trust. The difference between first-party and consignment arrangements. Challenges with ad issues on Amazon and Google during Black Friday. Running sports-focused ads in Q1 for a New Year marketing campaign. Various business and marketing topics discussed. The value of keeping quiet in business and social media. Hints at a special surprise later in the episode.
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