
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Latest episodes

19 snips
Apr 3, 2024 • 1h 2min
E050: Cody Plofker: Marketing Strategies, Meta Advertising, Maximising Contribution, International Market Expansion
Marketing expert Cody Plofker discusses international market expansion, meta advertising challenges, hiring practices, profitability importance, transitioning to new channels, and the power of product, market, and channel in business success. He also shares insights on expanding into retail stores and international markets, emphasizing the significance of translating content for global audiences.

20 snips
Mar 27, 2024 • 1h 1min
E049: Connor from Ridge: Artificial Newness, Channel Activation, Content Planning, Pricing Strategy
Exploring marketing tactics for Father's Day, pricing strategies at Ridge, challenges with meta platforms, reallocating budgets, creating artificial newness, leveraging influencers, and optimizing metrics for multi-channel approach.

77 snips
Mar 20, 2024 • 1h 5min
E048: Roman Khan: Buying and Growing DTC Companies
The podcast discusses Roman Khan's journey in buying and growing DTC companies, lessons from Rocket Internet, supply chain management importance, building relationships with suppliers, multi-brand model success, focusing on superpowers, and preparing for the future beyond Meta. The conversation also touches on living and doing business in Hong Kong.

8 snips
Mar 13, 2024 • 1h 4min
E047: DTC Hardships, Amazon Fees, Klaviyo Agency Move & More
Topics include D2C challenges, Amazon seller obstacles, TikTok's uncertain future, attribution struggles in advertising, importance of product quality, brand partnerships, and low-profit brand risks.

25 snips
Mar 6, 2024 • 58min
E046: Ridge Retreat, Measuring Brand Awareness, The Rising Cost of Advertising & More.
Explore topics like off-site team building, measuring brand awareness, rising advertising costs, and the importance of household penetration. Learn about the challenges of hosting retreats, creating organic demand, and expanding market share regionally. Reflect on the value of failure as a learning experience in personal and professional development.

23 snips
Feb 28, 2024 • 46min
The Ridge X Marques Brownlee Partnership: A Deep Dive
Operators discuss Ridge partnering with tech YouTuber Marques Brownlee, embracing creator-led brands. They highlight the shift in marketing strategies, building relationships with influencers, and the future of organic content. The podcast delves into the value of authentic partnerships, the impact on brand credibility, and the importance of storytelling in content creation.

Feb 21, 2024 • 1h 7min
E044: January retail sales, Yeti’s earnings, Shopify’s Q4 & More
Exploring January retail sales, Shopify's Q4 performance, and Yeti's earnings. Analysis of economic trends post-COVID and challenges faced by middle-income earners. Insightful discussion on the importance of gross margin in business growth. Yeti's expansion into cookware and challenges in the bag industry highlighted.

7 snips
Feb 14, 2024 • 1h 7min
E043: Shopify's price increase, Tapestry's earnings, TikTok as a marketing platform & more
In this episode, the Operators discuss various topics including Tapestry's earnings, the Amer Sports IPO, Shopify's price increase, and the effectiveness of TikTok as a marketing platform. They analyze the financial performance and growth potential of Tapestry, share their thoughts on Amer Sports' brands, debate the impact of Shopify's price increase, and explore the view-through nature of TikTok. The conversation also covers overspending on Amazon advertising, evaluating TikTok as an advertising platform, assessing audience trust on TikTok, the complexity of geopolitics, and handling the unknown in business.

Feb 7, 2024 • 51min
E042: January Performance, International Thoughts, Sean's Challenge, Conditioning Customers & More
The podcast covers the performance of the Operators in January, challenges and opportunities of international expansion, rise and fall of brands, surprising January results, international market opportunities, and an inventory shortage problem. They also discuss strategies for managing demand and scaling a business, the use of pre-orders, scarcity as a marketing tool, expanding to international markets, and conditioning customers to act quickly. They help solve a challenge for Sean.

23 snips
Jan 31, 2024 • 1h 3min
E041: Competitors, Avoiding Imitation, Red Ocean Strategy, Timing Expansion, Hero Products & More
The podcast explores topics such as competition in different industries, the dangers of imitating competitors, the benefits of being in a growing category, and the challenges of expanding into new markets. It emphasizes the importance of focusing on running your own race, learning from aspirational competitors, and taking big swings in business. The episode also touches on measuring success, product innovation, and the combination of competitive advantages.
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