
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Latest episodes

42 snips
Jul 10, 2024 • 56min
E064: Manage your time like a 9-figure CEO
The podcast discusses the importance of having an Executive Assistant for time management, CEO succession planning, balancing personal and work tasks, managing time and finances, avoiding lifestyle creep, and reflections on agency work and luxury branding.

19 snips
Jul 3, 2024 • 52min
E063: Part 2: How to build resiliency into your business
Explore the challenges of inventory management, diversity in business strategies, importance of competitive advantages, sharing business information, building in public, finding community, recognizing resilience, leading through challenges, balancing focus and diversification, building resilience through information sharing, benefits of building public business, exploring resilience and professional recognitions, humorous event speech, Gucci and Chanel's examples of resilience, building self-confidence in business.

9 snips
Jun 26, 2024 • 1h 3min
E062: Special Guest Episode: Growth Marketing Ft. Sarah Carusona
Guest Sarah Carusona discusses navigating the agency landscape, segmenting advertising strategies, challenges in measuring customer acquisition costs, utilizing data warehouses, tracking and attributing customer data, power law distribution of customer behavior, TV and influencer marketing, and understanding the media mix.

16 snips
Jun 19, 2024 • 58min
E061: Part 1: How to build resiliency into your business
The podcast discusses building resilience in business, diversification in partnerships, AI in marketing, investing strategies, challenges in e-commerce, risks of algorithms, transitioning from marketplace to 1P, understanding business numbers, global e-commerce competition, and importance of resiliency in the industry.

9 snips
Jun 12, 2024 • 59min
E060: Defending Your Time, Standing for Something, HexClad Super Bowl Ad & More!
Explore the impact of ERP systems, social media discourse, and digital platforms on traditional media. Dive into the value of working with creative agencies and the frustrations of cold emails. Delve into the complexities of government funding programs and ethical decision-making in a dynamic media landscape.

4 snips
Jun 5, 2024 • 1h 8min
E059: Meta, Consumer Sentiment & Be a Cockroach!
Topics include understanding consumer sentiment, impact of Meta on business, e-commerce strategies, brand expansion, brand equity, and the challenge of hubris in business. Guests share insights on navigating real estate challenges, consumer behavior trends, transitioning to Send Lane for e-commerce email needs, and leveraging distribution channels for success.

24 snips
May 29, 2024 • 57min
E058: The Secret to Ecommerce Success? The Human Factor
Exploring the human factor in ecommerce success, the podcast discusses hiring challenges, organizational culture, leadership impact, growth dynamics, and executive roles. It also delves into CEO delegation strategies, transitioning email providers, strategic hiring practices, and executive structure in business building.

May 22, 2024 • 1h 13min
E057: Operators in Session with Cherene Aubert
Cherene Aubert, brand growth strategist, discusses customer obsession, remote work, sustainable growth, organic acquisition, hiring talent, discounting strategies, and holistic compensation packages for maximum business growth.

May 15, 2024 • 1h
E056: 9-Figure Brand Health Check
Topics covered in the podcast include international expansion, streamlining logistics, challenges of launching new products, digital marketing impact on sales, paid ads in physical retail, scaling a business, building a positive work culture, and the importance of people management.

4 snips
May 8, 2024 • 55min
E055: The AI Takeover, Formal Education Decline, Ecom Tech Disruptions & The Future of Employment
Exploring the future of work with AI, global competition, and remote opportunities. Delving into the gig economy, government policies, and the changing nature of education. Discussing equity in a global economy, credentialing, and the rise of robotics in the workforce.