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OPERATORS

Latest episodes

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6 snips
Nov 22, 2023 • 1h 9min

E031: Black Friday Special: Deals, Customer Experience, Operations, Success Metrics, Trends & More

Cautious optimism as Black Friday sales exceed expectations. Importance of spending and creating awareness. Success of OOH billboard campaign. Local focus for building consumer brands. Mixing digital and physical marketing. Potential of AI-powered chat-based support. Teaching critical thinking in business. Advertising decisions require thoughtful consideration. Control obsession and excel at what you do. The impact of monoculture on messaging platforms. Leaders must focus on fewer things. Black Friday predictions not happening.
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Nov 15, 2023 • 1h 2min

E030: Amazon & Meta Join, Authentic Brands Group Welcome Shein, Ridge Launch Travel, Q4 Pulse Check.

Apple's EU regulation of its App store and Meta's resistance to compliance leads to data flow disruption. Amazon strengthens ties with Facebook, causing concern for Facebook ads. Selling on Shopify may be cheaper than Amazon, benefiting brands focusing on products. Expanding in India or Africa could be a smarter move than focusing on US consumers. Convenience drives higher prices. Ridge offers new products to wholesalers and generates the most sales on Amazon and their website. Shopify struggles with online discovery while Costco's limited selection attracts buyers.
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Nov 8, 2023 • 1h 1min

E029: DSC Acquisition, ERP, Strategy, BFCM Tips. Plus Operators Are Joined by Sharoon CEO of Fulfil.

Sharoon, CEO of Fulfil, joins the Operators to discuss topics such as the dominance of Shopify in e-commerce, the challenges of M&A deals and ERP implementation, the importance of authenticity in communication, and the value of OKRs for aligning leadership and maximizing profit.
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Nov 1, 2023 • 56min

E028: Future of Chinese Manufacturing, Hello Bello Breakdown, Celebrities as Partners, Luxury Brands

China diversifying manufacturing; HexClad exploring other countries for expansion; Hello Bello restructuring; Celebrity companies facing bankruptcy; Luxury brands leveraging celebrities; Canada Goose overexposed; the concept of Panzerism.
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8 snips
Oct 25, 2023 • 58min

E027: Building Houses, Price Sensitivity, Amazing Tech, Growth Teams, Strategic Planning & More

Topics discussed in the podcast include house building, price sensitivity, consumerism's paradox, impressive company values, moving to high-end luxury, strategic planning and cautious growth, controlling inputs in down markets, profitability concern and empathy, profit model and stress testing, patience for entrepreneurs' success, long-term loyalty and value perception, executive team alignment, strong product development and growth strategy, and the role of the chief growth officer.
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Oct 18, 2023 • 40min

E026: Consumer Takeovers, AI VS VC, Zuck's Digital & Physical Infusion, Q4, Alo IPO & More

Chefs and culinary experts discuss impending consumer takeovers, the impact of AI on VC and SAAS, Zuck's merging of physical and digital worlds, chefs as rock stars, Q4 preparations, unused credit line and positive balance sheet, Alo IPO, and compressed consumer behavior from Black Friday to Christmas.
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Oct 11, 2023 • 1h 18min

E025: Q3 Results, Global Growth, Scaling 1-10, Consumer Landscape Speculation, Interest Rates & More

The podcast covers topics such as Q3 recap, HexClad dominating Q4, 1-10M business growth, scaling requirements, Panzerism, speculation on consumer behavior changes, political predictions and concerns, and the emotional nature of consumerism.
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14 snips
Oct 4, 2023 • 52min

E024: Aggregator Models Thrasio, Diversification, Ecom Acquisitions, Brand Value Longevity & More

Discussion on Thrasio and holdco model, flaws in aggregator investment thesis, leveraging media machine on Amazon, valuable characteristics of holdco and conglomerates, avoiding distractions as a leader, admiration for conglomerates like LVMH, technology's impact on scaling, questioning pursuit of revenue doubling
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5 snips
Sep 26, 2023 • 1h 1min

E023: Cashback Tactics, Growing Categories, Taking on Incumbents, 2024 Ecom Headwinds & More

Topics discussed include Amex loyalty and payment issues, scaling challenges, recommended credit cards, consumer brand focus on lifestyle, the fashion trend of drinkware, importance of nimbleness and avoiding conventional wisdom, loan repayment implications, reflections on a summit conference, survivorship bias and the longevity of the status quo.
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15 snips
Sep 20, 2023 • 1h

E022: Full House of Operators. Growth Targets, Differentiation, Role of a CEO, Trending News & More

Setting growth targets, big partnerships, hiring strategies, leadership principles, roadmaps, shortage of competent operators, targeting niche audiences, Shopify's partnership with Amazon.

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