

OPERATORS
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Episodes
Mentioned books

Feb 21, 2024 • 1h 7min
E044: January retail sales, Yeti’s earnings, Shopify’s Q4 & More
Exploring January retail sales, Shopify's Q4 performance, and Yeti's earnings. Analysis of economic trends post-COVID and challenges faced by middle-income earners. Insightful discussion on the importance of gross margin in business growth. Yeti's expansion into cookware and challenges in the bag industry highlighted.

7 snips
Feb 14, 2024 • 1h 7min
E043: Shopify's price increase, Tapestry's earnings, TikTok as a marketing platform & more
In this episode, the Operators discuss various topics including Tapestry's earnings, the Amer Sports IPO, Shopify's price increase, and the effectiveness of TikTok as a marketing platform. They analyze the financial performance and growth potential of Tapestry, share their thoughts on Amer Sports' brands, debate the impact of Shopify's price increase, and explore the view-through nature of TikTok. The conversation also covers overspending on Amazon advertising, evaluating TikTok as an advertising platform, assessing audience trust on TikTok, the complexity of geopolitics, and handling the unknown in business.

Feb 7, 2024 • 51min
E042: January Performance, International Thoughts, Sean's Challenge, Conditioning Customers & More
The podcast covers the performance of the Operators in January, challenges and opportunities of international expansion, rise and fall of brands, surprising January results, international market opportunities, and an inventory shortage problem. They also discuss strategies for managing demand and scaling a business, the use of pre-orders, scarcity as a marketing tool, expanding to international markets, and conditioning customers to act quickly. They help solve a challenge for Sean.

23 snips
Jan 31, 2024 • 1h 3min
E041: Competitors, Avoiding Imitation, Red Ocean Strategy, Timing Expansion, Hero Products & More
The podcast explores topics such as competition in different industries, the dangers of imitating competitors, the benefits of being in a growing category, and the challenges of expanding into new markets. It emphasizes the importance of focusing on running your own race, learning from aspirational competitors, and taking big swings in business. The episode also touches on measuring success, product innovation, and the combination of competitive advantages.

Jan 24, 2024 • 1h 2min
E040: Merchandising Deep Dive
Enhancing customer experience, seasonal merchandise, overwhelming options, omnichannel complexities, exclusive SMU unit, business adaptability, aligning products with brand message, merchandising and brand building, capitalizing on chance, improving drop strategy, sticking to core competency

8 snips
Jan 17, 2024 • 56min
E039: Creative, Top Of Funnel, Productivity Hacks, Delegation, Brand Performance & More.
The podcast covers topics such as the importance of taking time off, defining productivity for different roles, the potential of TV advertising, exploring different top-of-funnel sources, the impact of retail stores on top-of-funnel awareness, the value of short-form content for social media, the importance of storytelling in advertising, and market penetration and brand domination.

8 snips
Jan 10, 2024 • 1h 6min
E038: The Inventory Deep Dive.
The podcast explores the complexities of inventory management and the factors affecting inventory risk. It discusses the impact of inventory on lending and credit, as well as the risks of overstocking and understocking. The importance of managing downside, considering macro factors, and operating with paranoia is emphasized. The role of domestic manufacturing in resilience and growth is examined, along with the advantages of brand, speed, and customizable products. The challenges of inventory management, cutting inventory, and expanding manufacturing into new markets are discussed. Finally, the podcast touches on recycling inventory, being analytical, and the importance of intentionality and consistency.

7 snips
Jan 3, 2024 • 55min
Operators Bonus Episode - The Sendlane Panel Event
Topics include the role of VC funding in marketing, the impact of e-commerce on ad budgets, the importance of company culture, competition in the drinkware industry, surrounding yourself with experts, using TikTok for brands, the evolution of the influencer market on YouTube, and the importance of relationships and priorities.

12 snips
Jan 3, 2024 • 1h 2min
E037: 2024 Planning, How Ridge Launched Watches, Move Back To Bootstrapping, CEOs Just Write & More
The podcast covers topics such as annual planning, predictions for 2024, expanding target audience, launching watches, and returning to bootstrapping principles.

6 snips
Dec 27, 2023 • 1h 4min
E036: The Big Debate: Remote or Office? Featuring Steven CEO of Cuts Clothing VS Sean CEO of Ridge.
CEOs of Cuts Clothing and Ridge debate remote vs in-office work. They discuss advertising effectiveness, drawbacks of hybrid work, advantages of remote work, impact of cost of living on hiring, and considerations for companies. They also explore salary bands, market sizes, and inventory planning.