The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Exploring the economic impact of AI in customer support, balancing cost and value, evolving support roles with AI, and discussing the integration of AI in customer service for enhanced customer experiences.

Simon T. Bailey, author of 'Be the Spark', discusses the significance of being the spark in customer service, creating operational excellence, investing in emotional moments for customers, and providing advice for aspiring leaders. The importance of personalized moments, moving beyond transactional service, resilience, and self-appreciation is emphasized.

The podcast discusses Intercom's Customer Service Trends Report for 2024, focusing on customer expectations, AI adoption in customer service, ditching old tools in favor of new tech stack, evolving metrics in an AI-driven world, and the implementation of AI in support teams and its effect on metrics.

Jeff Vincent, Group Product Manager at Hubspot, discusses how to incorporate customer feedback into product roadmaps, the importance of being authentic in the workplace, utilizing video content and analytics for business growth, transitioning from customer support to a product role, and empowering customers to solve their own problems through videos.

Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.Watch the video: https://www.youtube.com/watch?v=bLix8mAp5k8Read a transcript: https://www.intercom.com/blog/videos/intercom-on-product-riding-the-ai-wave-in-2024Subscribe to our sister podcast, Intercom on Product wherever you're listening to this episode.Say hi on 👋Twitter: https://twitter.com/intercomLinkedIn: https://www.linkedin.com/company/intercom/Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/finwww.intercom.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

CX expert Camille E. Acey joins us to explore the ever-changing landscape of the industry: from embracing AI and automation to managing teams in a time with layoffs, we’re delving into the nitty gritty of balancing the needs of different customers with the constraints of limited resources.Watch on YouTube: https://www.youtube.com/watch?v=OpXJANfwwIARead a transcript: https://www.intercom.com/blog/videos/cx-camille-acey-on-customer-careSay hi on:Twitter: https://twitter.com/intercomLinkedIn: https://www.linkedin.com/company/intercom/www.intercom.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Victor Riparbelli, CEO of Synthesia, discusses how their generative AI platform revolutionizes video content creation. They explore the progress and potential use cases of generative AI in creating video content that is virtually indistinguishable from real video. They highlight the benefits of democratizing video creation and the future of interactive and multimodal content.

2023 was the year AI changed everything – and Intercom has been at the forefront of the revolution. Listen to highlights from our conversations about how AI is transforming customer service and the world of tech.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy as CX keynote speaker and author Dan Gingiss joins us on the show.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to Intercom Phone.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.