The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Evolving your support org to thrive in the AI era
May 24, 2024
Declan Ivory, Intercom's VP of Customer Support, and Ruth O'Brien, Senior Director of Automated and Proactive Support, discuss the evolution of support orgs in the AI era. They highlight the benefits of AI integration, shifting support roles, redefining success metrics, and predicting the future of support organizations with AI.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 3min
Evolution of Support Team with AI Integration
02:35 • 18min
Adapting Roles in Customer Support with the Rise of AI
20:30 • 2min
Redefining Success Metrics and AI Integration in Support Operations
22:52 • 5min
Evolution of Support Organizations in the AI Era and Predictions for the Future
27:51 • 4min