Evolution of Support Organizations in the AI Era and Predictions for the Future

Intercom's Declan Ivory, VP of Customer Support, and Ruth O’Brien, Senior Director of Automated and Proactive Support, discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s Support org to take full advantage of the opportunities AI has to offer.

Watch this episode on YouTube: https://www.youtube.com/watch?v=4MznUEXiwzQ

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