Ruth O’Brien
Director of Automated and Proactive Support at the podcast organization
Top 3 podcasts with Ruth O’Brien
Ranked by the Snipd community
Mar 21, 2024 • 22min
Fueling the AI machine with the knowledge it needs
Exploring the importance of knowledge management for AI success and customer experience, focusing on strategies for maintaining a dynamic knowledge base. Discusses updating help center content for effective AI chatbot training and balancing content relevance. Highlights collaboration for content maintenance and using AI to streamline personalized customer experiences.
May 24, 2024 • 31min
Evolving your support org to thrive in the AI era
Declan Ivory, Intercom's VP of Customer Support, and Ruth O'Brien, Senior Director of Automated and Proactive Support, discuss the evolution of support orgs in the AI era. They highlight the benefits of AI integration, shifting support roles, redefining success metrics, and predicting the future of support organizations with AI.
May 2, 2024 • 25min
Exploring customer service career paths in the age of AI
Ruth O’Brien and Bobby Stapleton from Intercom discuss the impact of AI on customer service careers, exploring new roles and career paths in the age of AI. They delve into the evolution of customer support roles, the transformation of frontline agents' responsibilities, and the challenges of managing knowledge in the AI era.
