The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
How Fin AI Copilot changes the game for support teams
Apr 11, 2024
Ruth O'Brien and Olivia Singarella discuss Fin AI Copilot's impact on support teams, improving efficiency with instant answers, prioritizing complex issues, and integrating AI into customer service workflows for a seamless interaction environment.
12:38
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Quick takeaways
- Fin AI Co-Pilot enhances agent efficiency by providing instant expert answers within the inbox, optimizing data usage.
- Integrating Fin AI Co-Pilot into existing workflows streamlines adoption and emphasizes aligning support content with AI capabilities.
Deep dives
Introduction of Fin AI Co-Pilot
Fin AI Co-Pilot is a new AI feature designed to assist customer service agents by providing instant expert answers directly in the inbox. It aims to address the challenge of agents spending excessive time searching for information outside the inbox. By keeping agents in conversations, it enhances efficiency and allows them to focus on resolving queries promptly.
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