The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Shep Hyken on getting ahead of the competition with exceptional CX
Jun 6, 2024
Renowned customer service and CX expert Shep Hyken discusses the impact of AI on customer service, reimagining customer metrics for loyalty, understanding customer behavior for loyalty, and the rise of AI in business. He emphasizes the importance of exceptional experiences to stand out in a competitive market.
Chapters
Transcript
Episode notes
1 2 3 4 5
Intro
00:00 • 5min
The Impact of AI on Customer Service
05:30 • 18min
Reimagining Customer Metrics for Loyalty and Repeat Business
23:41 • 3min
Understanding Customer Behavior and Engagement for Loyalty
27:10 • 10min
Exploring the Rise of AI in Business and Its Accessibility to All Sizes of Companies
36:53 • 2min