The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Shep Hyken on getting ahead of the competition with exceptional CX
Jun 6, 2024
Renowned customer service and CX expert Shep Hyken discusses the impact of AI on customer service, reimagining customer metrics for loyalty, understanding customer behavior for loyalty, and the rise of AI in business. He emphasizes the importance of exceptional experiences to stand out in a competitive market.
37:30
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Businesses need to prioritize exceptional service experiences over competitive pricing for customer loyalty.
- Integration of AI technology, like generative AI, is crucial to enhancing communication channels and providing personalized experiences for customers.
Deep dives
The Evolution of Customer Expectations and Service Quality
Customers nowadays are more informed and expect higher standards from companies due to education by exemplary businesses. This change prompts all types of customers to compare service levels across industries, driving the need for consistent outstanding service.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
