Shep Hyken
NY Times and WSJ bestselling author of multiple books, customer service expert, keynote speaker, works with companies to build loyal relationships with customers and employees by delivering fantastic customer experiences
Top 3 podcasts with Shep Hyken
Ranked by the Snipd community
Jan 18, 2018 • 32min
The Simple Ways to be a Customer Experience Expert with Shep Hyken
Shep Hyken, a NY Times and WSJ bestselling author and customer service expert, joins Tiffani Bova's podcast. They discuss the importance of customer experience and its impact on purchase decisions. They emphasize the need for customer-focused companies and creating a customer-centric culture. The power of convenience as a competitive differentiator is also explored.
Jun 6, 2024 • 38min
Shep Hyken on getting ahead of the competition with exceptional CX
Renowned customer service and CX expert Shep Hyken discusses the impact of AI on customer service, reimagining customer metrics for loyalty, understanding customer behavior for loyalty, and the rise of AI in business. He emphasizes the importance of exceptional experiences to stand out in a competitive market.
Jan 22, 2024 • 42min
Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken
Shep Hyken, world renowned motivational speaker and author of 8 books, shares valuable insights on customer service. Learn the true meaning of 'Fine' and the 5 steps to improve customer service. Discover why the worst trained staff person sets the standard for service. This episode is full of takeaways for your business!
