Shep Hyken

Shep Hyken, a NY Times and WSJ bestselling author and customer service expert, joins Tiffani Bova's podcast. They discuss the importance of customer experience and its impact on purchase decisions. They emphasize the need for customer-focused companies and creating a customer-centric culture. The power of convenience as a competitive differentiator is also explored.

Renowned customer service and CX expert Shep Hyken discusses the impact of AI on customer service, reimagining customer metrics for loyalty, understanding customer behavior for loyalty, and the rise of AI in business. He emphasizes the importance of exceptional experiences to stand out in a competitive market.

Shep Hyken, world renowned motivational speaker and author of 8 books, shares valuable insights on customer service. Learn the true meaning of 'Fine' and the 5 steps to improve customer service. Discover why the worst trained staff person sets the standard for service. This episode is full of takeaways for your business!

Shep Hyken, customer service expert, discusses the importance of customer experience and how it will be the key differentiator for companies. Leaders should define and live the customer service experience. Hiring people with the right personality is crucial. The entire team should be service-aware. The podcast also explores the role of technology, the impact of a customer-focused CEO, ownership in customer experience, and creating a customer-focused culture and the power of convenience.

Shep Hyken, a best-selling author and customer service consultant, dives into how businesses can excel through outstanding customer service. He reveals alarming stats about service satisfaction and emphasizes its crucial impact on loyalty and retention. Shep discusses innovative strategies, inspired by giants like Amazon, to elevate customer convenience. Listeners will learn key principles to reduce friction and enhance experiences, solidifying their brand's competitive edge in today's market. A must-listen for any entrepreneur!