The Vacation Rental Manager's Podcast with Sarah and T
Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken
Jan 22, 2024
Shep Hyken, world renowned motivational speaker and author of 8 books, shares valuable insights on customer service. Learn the true meaning of 'Fine' and the 5 steps to improve customer service. Discover why the worst trained staff person sets the standard for service. This episode is full of takeaways for your business!
41:50
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Quick takeaways
- Proper hiring and training of employees is crucial for consistent customer satisfaction.
- Customer service should be ingrained in company culture and starts with strong leadership.
Deep dives
The Importance of Hiring and Training Employees
It is crucial to ensure that employees are hired and trained properly to avoid potential risks and provide a consistent experience. One untrained employee out of many well-trained ones can have a negative impact on customer satisfaction.
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