The Vacation Rental Manager's Podcast with Sarah and T Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken
Jan 22, 2024
Shep Hyken, world renowned motivational speaker and author of 8 books, shares valuable insights on customer service. Learn the true meaning of 'Fine' and the 5 steps to improve customer service. Discover why the worst trained staff person sets the standard for service. This episode is full of takeaways for your business!
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Creating a Culture of Excellent Customer Service
02:20 • 12min
The Impact of Product Quality and Customer Experience
14:29 • 6min
Testing Systems and Customer Retention
20:04 • 16min
The Origin of 'Shep'
35:34 • 4min
Inviting a Speaker, Thanking Sponsors, and Encouraging Interaction
39:27 • 2min