Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken
The Vacation Rental Manager's Podcast with Sarah and T
Testing Systems and Customer Retention
The importance of testing systems and providing a seamless customer experience is discussed in this chapter. The speakers emphasize the negative impact of a difficult booking process and the concept of 'fine' in customer service. They also outline a six-step process for ensuring customer retention.
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