Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken
The Vacation Rental Manager's Podcast with Sarah and T
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Creating a Culture of Excellent Customer Service
The host introduces Shep Hyken, chief amazement officer at Shepherd Productions, and they discuss the importance of customer service culture and proactive problem-solving. They also highlight the value of actively engaging with content and being better than average to provide exceptional service.
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