Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken
The Vacation Rental Manager's Podcast with Sarah and T
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The Impact of Product Quality and Customer Experience
This chapter explores the significance of product quality in shaping the customer experience and how even one subpar property can have a detrimental effect on all properties managed. It also discusses the influence of customer experience standards set by companies like Southwest Airlines and Amazon, and the importance of convenience and eliminating friction in improving satisfaction.
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