Shep Hyken on getting ahead of the competition with exceptional CX
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
The Impact of AI on Customer Service
This chapter explores the slow adoption of AI technology in customer service and the importance of creating exceptional experiences to stand out in a competitive market. It discusses customer priorities shifting towards valuing experiences, the significance of customer experience as a key differentiator, and the increasing expectations customers have for convenience and knowledgeable support. The chapter also covers challenges and benefits of integrating AI in customer service, highlighting the importance of simplifying systems and aligning customer and executive perceptions.
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