The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
Apr 25, 2024
Mercer Smith, VP of Managed Operations at PartnerHero, discusses using AI in customer service to maintain personalized interactions. They explore the importance of human supervision, transparency with customers, and the ethical implications of AI tools in support. The podcast delves into leveraging AI for enhanced customer experiences and the necessity for businesses to adapt to the AI-driven era for improved CX.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Leveraging AI for Enhanced Customer Experience
01:36 • 19min
Embracing the AI Shift in Customer Service
20:44 • 2min
Exploring AI Implementation and Deflection Rates in Customer Service
22:30 • 2min
Exploring Ethical Implications of AI in Customer Support
24:04 • 2min
Discussion on the Release of a Comprehensive Customer Support Book
26:01 • 3min