Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Leveraging AI for Enhanced Customer Experience
This chapter explores the integration of AI in customer service operations, emphasizing its role in freeing up team members for more complex tasks and efficiency gains. It discusses the importance of human supervision and training for AI models to build trust and collaboration between humans and technology. The chapter also highlights the necessity of transparency and honesty in communication with customers regarding AI tools like chatbots to ensure a positive and personalized customer experience.
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