The Official SaaStr Podcast: SaaS | Founders | Investors

Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr, answer top 10 customer success questions for 2024. They discuss good net retention, median NPS, hierarchy in customer success, challenges in hiring CS leaders, renewal teams, and treating customers well.

Jason Lemkin, SaaStr CEO and Founder, reflects on the state of the SaaS industry in 2024, discussing trends, predictions, and the impact of COVID-19. Topics include efficiency, growth, employee metrics, burnout in sales, retaining happy customers, honesty about product market fit, and challenges/opportunities in the current state of SaaS.

Mark Roberge, Dini Mehta, Kate Ahlering, and Mark Wayland share their advice on refining an ICP, stopping a PLG motion, differentiating Enterprise and Mid-Market reps, diagnosing and solving churn, and handling challenges as a new C-suite member.

Christian Smith, CRO of Splunk, shares insights on what it really takes to be successful in Enterprise SaaS Sales. Topics discussed include pipeline health, creating demand in the Enterprise, pros and cons of a product-led pipeline, and Customer Success with Enterprise-level customers.

In this episode, Jason Lemkin interviews Matt Mullenweg, CEO of Automatic and Co-Founder of WordPress. They discuss Matt's 20-year journey with WordPress and the mission to democratize publishing. They also talk about building a sustainable business, finding a liquidity path, and emphasizing problem-solving in product design. The challenges of managing distributed teams during the pandemic are explored, along with the importance of in-person meetups for effective collaboration.

Jason Lemkin, CEO and Founder of SaaStr, and Harry Stebbings, Founder and Host of the 20 Minute VC, discuss predictions for Venture and IPOs in 2024. They talk about standout companies in 2023 like OpenAI, the challenges of VC funding, surprising lack of support from big funds, concerns for the future of SaaS growth, goals for 2024, and revenue goals and growth strategies in the SaaS industry.

CEOs of ContextualAI and Anthropic discuss the adoption of AI in enterprise. They explore the barriers to adoption and the most exciting use cases in big companies. The demands placed on software companies, including security and compliance, are also discussed. Concerns about fine tuning and training data for language models are addressed. The speakers envision a future with personal assistants doing our work and technology freeing up our time.

In this episode, Gainsight CEO Nick Mehta and SaaStr CEO Jason Lemkin discuss the future of customer success in 2024. They cover topics such as the impact of AI and SaaS spending cuts, the correlation between customer success and revenue retention, the effects of the pandemic on software companies, the importance of change management in software deployment, and the evolution of customer success in the software industry.

Three accomplished CMOs, Rick Schultz, Janine Pelosi, and Ryan Carlson, discuss the biggest mistakes CMOs make, including lack of involvement in strategic discussions and not investing early enough in brand. They emphasize the importance of consistent messaging, finding the right CMO, and hiring self-motivated individuals. They also discuss the value of hunger and knowledge in achieving success.

In this episode, Sam Blond interviews Ashley Kelly, VP of Global Sales Development at Rippling, about scaling outbound sales and SDRS. They discuss hiring the right outbound sales team, the SDR interview checklist, and creating an environment for success. The chapter also explores the significance of SDRs and their career progression.