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Wild Hearts

Fuelled by failure: Liam Millward on Instant’s Rise to $100M+

Nov 19, 2024
Liam Millward, the founder of Instant, shares his remarkable journey to building a company valued at over $100 million. He recounts how a pivotal rejection fueled his obsession with speed and revenue, radically shifting his focus from perfecting products to maximizing customer impact. Discover why Instant thrives without managers, embracing a flat culture that enhances autonomy and quick decision-making. Liam's insights into adaptation and real-time customer engagement reveal how even failures can lead to extraordinary successes.
55:03

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Quick takeaways

  • Liam Millward's pivotal rejection transformed into motivation, driving him to success through resilience and strategic pivots in his business journey.
  • A shift from product perfection to revenue obsession enabled Instant to realign its goals, achieving significant growth from zero to one million ARR.

Deep dives

Shifting to Revenue Focus

The company underwent a significant transformation by shifting its focus solely to revenue generation, honing in on a singular goal of reaching one million dollars in annual recurring revenue (ARR) within six months. Previously, the team had multiple conflicting goals which led to confusion and inefficiency. By establishing this central aim, the organization rallied its efforts, motivating everyone to work collectively towards this common target. This focused approach resulted in a remarkable leap from zero revenue to one million ARR by December of that year.

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