Nudge

Think Customers Hate to Wait? Think Again.

23 snips
Aug 8, 2022
Ask episode
AI Snips
Chapters
Transcript
Episode notes
ANECDOTE

Phil's Headshot Labor Illusion

  • Phil shares his experience with a quick professional headshot that felt unsatisfactory due to its speed.
  • He realized he misunderstood the value of the photographer's expertise, illustrating the labor illusion bias.
INSIGHT

Labor Illusion Builds Trust

  • The labor illusion enhances trust by making hidden effort visible or seeming more involved than it is.
  • Visual cues in products, like Aquafresh's three-colored toothpaste, help consumers believe more benefits are provided.
ANECDOTE

Cider Twigs and Juice Timestamps

  • Monteith's cider included twigs in packages without telling consumers to suggest freshness and an orchard origin.
  • Intermarché labeled juice bottles with precise squeeze times to reinforce juice freshness.
Get the Snipd Podcast app to discover more snips from this episode
Get the app