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Scandinavian Product Podcast

#9 Understanding customers using Jobs to Be Done (JTBD) | Bob Moesta, co-creator of the JTBD framework

May 24, 2024
Bob Moesta, co-creator of the Jobs to Be Done framework and CEO of Re-wired Group, shares insights from his extensive experience in product development. He discusses how understanding a customer's context and desired outcomes can revolutionize product innovation. Moesta emphasizes that just 10-12 interviews can reveal vital patterns and highlights the importance of aligning product, design, and marketing teams through JTBD. He also critiques traditional competitive analysis and showcases the effectiveness of a problem-centric approach in product planning.
54:21

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Quick takeaways

  • Understanding the specific context in which a customer operates is crucial for determining a product's true value and effectiveness.
  • Focusing on customer desired outcomes rather than just problems opens up broader avenues for innovation and potential solutions.

Deep dives

The Role of Context in Product Value

Context is crucial in determining the value that a product offers. In certain situations, a product may significantly enhance value, while in others, its worth may diminish. Understanding the specific context in which a customer operates can help identify how and when they would derive value from a product. This recognition allows businesses to adapt their offerings and marketing strategies to align with various customer contexts, ultimately leading to more effective solutions.

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