11min chapter

Scandinavian Product Podcast cover image

#9 Understanding customers using Jobs to Be Done (JTBD) | Bob Moesta, co-creator of the JTBD framework

Scandinavian Product Podcast

CHAPTER

Understanding Customer Needs with JTBD

This chapter explores the significance of the Jobs to be Done (JTBD) framework in product development and customer motivation. The speaker emphasizes the importance of understanding the underlying needs of customers and how context affects perceived value. By advocating for a flexible approach in customer interviews, the chapter highlights the necessity of aligning team efforts towards innovating solutions that seamlessly integrate into users' lives.

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