20min chapter

Scandinavian Product Podcast cover image

#9 Understanding customers using Jobs to Be Done (JTBD) | Bob Moesta, co-creator of the JTBD framework

Scandinavian Product Podcast

CHAPTER

Understanding Customer Motivations

This chapter explores the deeper motivations behind customer decisions, emphasizing the importance of the Jobs to Be Done (JTBD) framework in understanding consumer behavior. It contrasts traditional views with a focus on contextual and emotional factors that influence choices, advocating for more effective marketing strategies. Through various examples, it highlights how recognizing customer struggles can lead to better product development and competitive analysis.

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