Elevate with Robert Glazer

Tiffani Bova On Wowing Customers With An Experience Mindset

Dec 12, 2023
Guest
Tiffani Bova
Tiffani Bova, former Global Customer Growth and Innovation Evangelist at Salesforce, discusses creating exceptional customer experiences and empowering employees. Topics include balancing customer and employee satisfaction, empowering employees through flexibility, evolving dynamics of tipping culture, and prioritizing human-centric experiences in customer service.
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Episode notes
1
Introduction
00:00 • 3min
2
Employee-Customer Connection in Business Strategies
02:52 • 5min
3
Balancing Customer and Employee Satisfaction in Decision-Making
07:49 • 5min
4
Empowering Employees Through Flexibility and Collaboration
12:19 • 9min
5
Exploring the Shift in Customer Experience Perception
20:51 • 4min
6
Exploring the Evolving Dynamics of Tipping Culture
24:54 • 10min
7
Importance of Hands-On Customer Experience for Leaders and Employees
34:58 • 3min
8
Balancing AI and Human Touch for Exceptional Customer Experiences
37:39 • 7min
9
Prioritizing Human-Centric Experiences Over Efficiency in Customer Service
44:21 • 4min