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Elevate with Robert Glazer
Tiffani Bova On Wowing Customers With An Experience Mindset
Dec 12, 2023
45:27
Snipd AI
Tiffani Bova, former Global Customer Growth and Innovation Evangelist at Salesforce, discusses creating exceptional customer experiences and empowering employees. Topics include balancing customer and employee satisfaction, empowering employees through flexibility, evolving dynamics of tipping culture, and prioritizing human-centric experiences in customer service.
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Quick takeaways
- Empowering employees through involvement increases commitment and engagement.
- Balancing remote and in-person interactions impacts productivity and professional activities.
Deep dives
Importance of Employee Involvement in Decision-Making
When employees feel involved in decision-making processes and their voices are heard, even if they don't entirely agree with the outcomes, they have a sense of participation and ownership. Through collaboration with the employee advisory board, solutions can be crafted that address employee concerns, leading to greater commitment, satisfaction, and engagement.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode